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Verifierade recensioner
Läge och interiör9.2
Bekvämligheter9.0
Service9.1
Renlighet9.4
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Utmärkt service(5)
wonsik
Deluxerum
Bodde på juni 2025
Affärsresenär
8 recension
8.5/10
Mycket bra
Publicerades 5 juli 2025
The first impression of the hotel was not very good, because the attitude of the reception was so unpleasant and rude. However, most of the hotel confirmed my choice. The condition of the room - clean and well-organized. The auxiliary facilities were old but okay. The breakfast was also prepared only with a menu to choose from, which was good. And the staff were well-trained. The check-out completely reversed my image of this hotel. The staff member, Ms. Anh Vu, was in charge and was perfect. I was able to check out with a very happy heart. I hope this staff member's customer service method will be maintained for a long time. And I hope to meet this staff member again the next time I stay at this hotel.
Översätt
Svar från boendet: Dear Mr. Wonsik,Thank you very much for sharing your experience with us.We sincerely apologize for the initial experience at reception you had upon arrival. Your feedback is extremely valuable, and we will address this matter with our team to ensure every guest feels welcome from the very beginning of their stay.We are, however, truly pleased to hear that the rest of your stay met your expectations — from the cleanliness and organization of the room, to the breakfast and facilities, and especially the service of our team.It is particularly heartwarming to know that Ms. Anh Vu left such a positive impression during your check-out. We’ll make sure to recognize her efforts and maintain this high standard.We would be honored to welcome you again in the future, and we hope your next visit will be smooth and pleasant from start to finish.Warm regards,The Five Residences Hanoi
Svar från boendet: Xin chào,我們謹代表 The Five Residences Hanoi 對您就近期入住體驗分享的寶貴反饋表示誠摯感謝。您的想法和見解對我們非常重要,因為我們不斷努力提升服務質量,為客人提供難忘的體驗。我們期待很快再次為您提供服務。誠摯問候,
Damoli
Deluxerum
Bodde på okt. 2024
Affärsresenär
16 recension
10/10
Enastående
Publicerades 15 nov. 2024
房間挺大的,很乾凈,去哪裡都挺方便的,早餐也很豐盛。
Översätt
활활호호
Bodde på aug. 2023
Affärsresenär
43 recension
8.5/10
Mycket bra
Publicerades 18 sep. 2023
조식은 간단하고 괜찮았구요. 룸컨디션, 청결, 서비스 다 만족했어요 수영장도 좋았고 지금은 옆건물 공사 중이긴 한데 방음이 잘 되어 있어요, 위치도 괜찮았어요, 1층에 바로 편의점이 있고 700m 걸으면 롯데백화점도 있어요. 다음 출장 다시 투숙 할 생각입니다.
Översätt
Svar från boendet: Xin chào,The Five Residences Hanoi를 대신하여, 최근 저희와 함께 하신 경험에 대해 공유해 주신 귀중한 피드백에 진심으로 감사드립니다. 귀하의 생각과 통찰력은 저희가 서비스를 지속적으로 개선하고 고객에게 기억에 남는 경험을 제공하기 위해 노력하는 데 매우 중요합니다.곧 다시 귀하를 모실 수 있는 기회를 기대합니다.따뜻한 인사,
.n.n.
Deluxerum
Bodde på aug. 2024
Familj
9 recension
10/10
Enastående
Publicerades 24 okt. 2024
とても快適で親切なスタッフ方がいる施設です。
Översätt
17y1
2 Sovrum Deluxe
Bodde på aug. 2024
Familj
6 recension
10/10
Enastående
Publicerades 19 sep. 2024
還不錯 很好的
Översätt
Svar från boendet: Xin chào,我們謹代表 The Five Residences Hanoi 對您就近期入住體驗分享的寶貴反饋表示誠摯感謝。您的想法和見解對我們非常重要,因為我們不斷努力提升服務質量,為客人提供難忘的體驗。我們期待很快再次為您提供服務。誠摯問候,
nelquah
Deluxerum
Bodde på okt. 2024
Familj
23 recension
10/10
Enastående
Publicerades 25 nov. 2024
Good and nice apartment.
Staff was very friendly and greet you everything we passed buy.
There is a supermarket on the ground floor of the apartment.