Ambassador Hanoi Hotel & Spa

Not Recommended – Disappointing Experience Despite Convenient Location The hotel is conveniently located near Hanoi’s Old Quarter, which makes exploring the city easy. We booked the family room with a balcony, which was a good size and seemed suitable for our family. However, the hotel itself is quite old and dim inside. The room had a musty smell, especially with the old air conditioning system. The bathroom was not clean, and the amenities provided were very basic. We had a 6 PM flight the next day, so we requested a late checkout. The hotel agreed but charged extra for a 3 PM checkout, which we accepted. However, due to Hanoi’s traffic, we arrived slightly before 3 PM only to find that the housekeeping staff had already started cleaning our room. Two family members managed to shower quickly, but the rest of us were told to use the lobby toilet instead—which was filthy and clearly not intended for guest use. It was very disappointing to pay extra for late checkout and still be rushed out and denied proper facilities. Sadly, I cannot recommend this hotel despite its location.

Service is not good enough and no proper clean. Location is good. Ask me to stay again, I will reply one word is No

Sheets felt damp and mold in the bathroom. Great service and location but very very tired. Needs a revamp.