La Nueva Boutique Hotel Ha Noi foton

Location was great!

We picked this hotel due to its location. There’s no doubt coz everything - good restaurants, salon, pharmacy, etc are all so nearby. We were greeted and welcomed by Jenny. Jenny took time to brief through their services, quick introduction of what’s in the vicinity etc before bringing us to our room. I was impatient coz I cld not wait to check out the room. But one would appreciate such efforts from a boutique hotel. Room and toilet sizes are ok. We were told this hotel has the most decent sizes which is true and also the reason why we hv shortlisted this hotel. But we were disappointed that the furnishings were so dated. Orientation of the room is weird that we need to figure out how to place our luggages, etc. And the family room has no side table for us to eat in. The 2 big beds were the only bonus. We were delighted with a smart TV but could not access TV channels for 3 nights out of 5 nights booked. We only reported on the 3rd day am. Thereafter, Jenny, Jimmy and the team made conscious efforts to remediate and update the issue. Breakfast selection is decent with daily changes of desserts or sweets. We love the home made Yogurt. The food standard is slightly above average when compared to 4-5 stars hotel. Sky bar menu is not bad, and the staffs were superb friendly. Overall, the service from this hotel is excellent. Special mention to Jenny and Jimmy for their outstanding hospitality and sincerity. We hope to visit this place again after it’s renovated.

Score 11/10! Very good experience that over my expectation! The most impressive part of the whole stay would be the sincere service from the front desk! From the very beginning their service would surprised you~ the Doorman welcomes you with a very good smile and help you deal with luggages. Welcome drinks serve while waiting for the check-in. After that a very handsome front-desk officer--Yu, help us introduce nearly every attraction of Ha Noi and famous restaurants as well. Sincerely thanks to Yu's kindness and assistance(also free room upgrade~). Also the infrastructure of the hotel is satisflying, from the roof bar, you can see the sword lake and also the most central view of old quarter. Breakfast with nearly 5-star standards. Highly recommend for tourists visiting old quarter!

We had a lovely time at La Nueva! The staff were so friendly and helpful. They gave us a free room upgrade and helped us book a taxi and get dinner. The breakfast is excellent and the rooms are very comfortable as well.

thank you manager Jimmy who provided the excellent service to us and introduced some tourist attraction to us proactively . Just a little bit different from other hotel . Your hotel entrance door will be closed every night after 1 am.That may be not convenient for those customers who would like to enjoy the night life in Vietnam .After cleaning up our room, the staff took our toothbrush，shaver kit away but did not refill it .finally we need to contact the receptionist to get it . About the room size . That is Small without bathtub but it is very close to the lake and other tourist attractions.next time we will try others .

Like the friendly and helpful staff. Both at the front desk and at the breakfast restaurant.

The front desk is v friendly, helpful. They offer good recommendations on where to see, what to eat.

Location is perfect, close to Hoan Kiem Lake. Tourist destination spots area all walking distance. Good when u are with kids. The bed is super good.

Love our stay there! Staffs were exceptionally friendly. Location is convenient. They have great view from the roof top bar too! Sadly it was raining when we got there.