Hanoi Memory Premier Hotel & Spa

Googleでいくら探しても、出て来ず、苦労してホテルにたどり着くと満室だと言われ、向かいのホテルに連れて行かれた。シンフォニーホテルの名前はなく、別の名前になっていた。結果として泊れたからいいようなものだけど、これはクレームものだ。いったいどうなっているのか報告が欲しい。予約したホテルに泊れないというのは御社の信用問題だ。

とても清潔かつ、立地がよく観光に適しています。

This place is an absolute nightmare. Hands down one of the filthiest, most disgusting “hotels” I’ve ever stayed in. Our room had mold on the walls and bugs crawling around. Not just one or two – they were clearly established residents. The air felt damp and dirty, like the room hadn’t been properly cleaned or aired out in years. On top of that, the hotel is right beside a 24/7 nightclub. The thumping bass, shouting, and music went all night. It was impossible to sleep – it literally felt like trying to rest inside a club. The shower was revolting. Mold, grime, and stains everywhere. I genuinely did not feel clean after using it – it felt unhygienic and gross just standing in there. When we complained to the front desk, the lady actually said: “All the rooms have mold and bugs.” So instead of apologising or offering to fix anything, she basically admitted this is normal for them. They also refused to give us a refund, even though the room was clearly not in a livable condition. The photos and description online in no way match what we experienced. In my opinion, it’s blatant false advertising to present this place as clean or comfortable. Looking at some of the positive reviews they have, it honestly made me wonder if they’re paying people or faking reviews, because what we walked into was nothing like what’s advertised. Stay far, FAR away from this hotel. I wouldn’t recommend it to anyone – spend your money somewhere that meets basic standards of hygiene, honesty, and customer service.

Our stay at Hanoi Memory Premier Hotel & Spa was truly wonderful. The location is perfect – right in the Old Quarter, close to shops, cafes, and famous attractions. The room was clean, comfortable, and well-equipped, making it a great base for exploring Hanoi. We felt so welcomed and cared for. Highly recommended for anyone visiting Hanoi! 💛

My husband and I booked a 60 minute foot massage with neck and shoulders included. We received about five minutes on the neck and shoulders. My therapist barely touched my feet at all. She focused on the lower leg the entire time. Very disappointed and will not go back.

This hotel is not for those who value comfort and rest. We had it booked for us as part of a tour and it was by far the worst hotel we've ever stayed at. The main problems included loud music from the club adjacent to the hotel, outdated trim and fittings including the decor and bathroom, so many mosquitoes in the room we stayed in, and a musty smell. The noise is what made this stay terrible. The street immediately outside of the hotel in the Old Quarter turns into an open-air night market on the weekends starting on Friday nights. The bar across the street from our room played music so loud that we couldn't sleep all night. When we asked if we could switch rooms; the staff said there weren't any available. We would not recommend staying here, especially during the weekend.