Splendid Hotel & Spa

I chose this Hotel because of the location which is very near or facing Hoan Kiem Lake. Unfortunately upon arrival at the hotel (which we waited for 30minutes as front desk is not on her position) the front desk informed us that the guest occupying the room where I booked is at the hospital due to medical emergency, which i think is a scam because i backread all reviews on this hotel and they're telling the same "excuse" which really pissed me off. They "endorsed" us to their sister hotel which is in a courtyard. Also instead of booking taxi to pick us up on the original hotel, the staff just let us walk with our luggage!!!! So much hassle!!! I was about to cancel the reservation but there's no available hotels near hoan kiem lake that day so we just decided to stay. The room is spacious and clean. Good thing their breakfast is delicious else we will really ask for refund. However the location of the hotel is in the courtyard, so whenever we book for grab pickup or when the tour guide will pick us up. We have to walk 200-400meters just for the meetup. We also often cancel grab pickup due to location issues. Advice: Make sure to contact the hotel first and have assurance on the hotel location you will be assigned to before booking. Else you will experience the same fate as ours.

A great place to stay! Staff were fantastic, everything is super close

The location is great. We used this hotel for a group of students on a field trip. It had everything we needed to make the trip a success.