The West Hotel & Spa

The West Hotel is in a brilliant location, close to shops, markets and the lake. The room was small and in need of renovation but clean. The staff were very friendly and helpful. Good value for money.

It is located in the heart of the Old Quarter right by the lake and on the same street as the night market on the weekends. The staff were very friendly and helpful. Although we only stayed 1 night, we were able to book a tour with them and they offered their assistance for anything we need while in Vietnam and gave their whatsapp number. They have a spa which, unfortunately, we didn't have time to use. The room was spacious, clean and came with a stocked minibar (surchage applicable). The double glazing is very good, we had a peaceful night's sleep even with the night market outside. We would recommend this hotel to any visitors wanting to exolore Hanoi.

Hotel’s location is great where it’s at the Old Quarter. Walking distance to many tourist spots like beer street, train street & restaurant / coffee spots. However, the hotel condition is relatively run down. Water pressure is extremely bad. We were allowed to change to another room but only with slightly improved water pressure because it’s located on the 2nd floor rather than 4th. Also, the hotel’s service & cleanliness should be improved where used towels, rubbish, mop were dumped in the lift and our luggage were left in the room with the doors unlocked.

It’s a nice little hotel, not the cleanest but certainly good value for money.

Wonderful hotel , and the customer services was superb . I love it !

We had a wonderful and good stay at The West Hotel & Spa. Ms Hana, Mr Viet and the other staffs were very hospitable, caring, thoughtful and accommodating. Really making our stay a comfortable and relaxing experience. Wonderful location and amenities. 😊👍👍