Melia Hanoi

Melia Hanoi recensioner

Melia Hanoi

44 P. Lý Thường Kiệt, Trần Hưng Đạo, Quan Hoan Kiem, Hanoi, VietnamVisa hotellinformation
Melia Hanoi
Melia HanoiMelia HanoiMelia Hanoi
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Gästrecensioner

8.7/10
Mycket bra
168 recension
Verifierade recensioner
Läge och interiör8.8
Bekvämligheter8.6
Service8.7
Renlighet8.9
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Alla recensioner(168)
Positiva recensioner(159)
Recensioner med foton/video(43)
Utmärkt vistelse!(35)
Utmärkt läge(27)
Vänlig personal(24)
Utsökt frukost(22)
Utmärkta rum(21)
Praktiskt läge(12)
Stora rum(9)
Utmärkt valuta för pengarna(5)
Negativa recensioner(9)
Anonym användare
Deluxerum
Bodde på mars 2025
Affärsresenärer
60 recension
1.0/10
Publicerades 21 apr. 2025
How come you can make the first floor so magnificent, but the rooms are so terrible? Carpet is dirty and old how come you can still tolerate it? I can’t, to be honest.
Översätt
Svar från boendet: Dear Valued Guest, Thank you for sharing your feedback with us. We are sorry to hear that the room did not meet your expectations. Rest assured, we take your comments seriously and will address the concerns with our management team to ensure improvements are made. Your experience is important to us, and we truly value your input as it helps us continue to improve. Should you wish to share more details or comments, please feel free to contact us. Thank you and we hope to have the opportunity to welcome you back for a better experience in the future. Best regards, Vu Ngoc AnhGuest Experience Supervisor
Tamluke
Deluxerum
Bodde på mars 2025
Affärsresenärer
14 recension
9.5/10
Otroligt
Publicerades 18 apr. 2025
My flight back to Hong Kong in the morning, I have not enough time to have breakfast. Hotel very nice to help me prepack a big of breakfast for me, I can have my breakfast on the way to airport. Appreciated!
Översätt
Svar från boendet: Dear Chun Lok,Thank you for sharing your kind feedback. We’re delighted to hear that our team could prepare a breakfast pack for you before your early flight—it’s important to us that our guests feel cared for, even on the way to the airport.We truly appreciate your kind words and are so glad you enjoyed your stay with us. We hope to welcome you back to Melia Hanoi again soon—perhaps with time to enjoy a full breakfast next time!Best regards,Tung DoGuest Experience Officer
Wan Hui
Deluxerum
Bodde på juni 2024
Par
3 recension
10.0/10
Enastående
Publicerades 9 juli 2024
The staffs were very polite and helpful. We gotten a free upgrade to the room with super king sized bed. The room was very spacious and comfortable, thank you very much. We enjoyed the drinks and cakes at Garbo bar the price was reasonable for a 5-stars hotel. We will definitely come back to stay in this hotel on our next trip to Hanoi. There are lots of eateries and museums within walking distance.
Översätt
Svar från boendet: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Quynh NGUYEN - Guest Experience Officer
Gästanvändare
Deluxerum
Bodde på juni 2024
Affärsresenärer
10 recension
10.0/10
Enastående
Publicerades 27 juli 2024
very nice hotel with super breakfast
Översätt
Svar från boendet: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Nguyen Quynh- Guest Experience Officer
Ka Sin Tina
Deluxerum
Bodde på mars 2025
Affärsresenärer
5 recension
9.0/10
Utmärkt
Publicerades 17 apr. 2025
An lovely hotel Nice bar and great breakfast
Översätt
Svar från boendet: Dear Ka Sin Tina,Thank you for your kind words! We're so pleased to hear that you enjoyed your stay with us, especially the bar and our breakfast offerings.It means a lot to know that you found the hotel lovely, and we truly hope to welcome you back to Melia Hanoi in the near future.Best regards,Tung DoGuest Experience Officer
Khamphout
Svit
Bodde på juli 2024
Res med vänner
20 recension
7.0/10
Publicerades 19 sep. 2024
The lobby bar was great for afternoon tea package option with comfy sofa and joy the afternoon meet up with friends
Översätt
Svar från boendet: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Nguyen Thuy Trang Guest Experience Agent
Ryun Kiat
Deluxerum
Bodde på nov. 2024
Par
7 recension
10.0/10
Enastående
Publicerades 27 dec. 2024
great. good place to stay for couples. Service was very good.
Översätt
Svar från boendet: Dear Ryun Kiat, It is our pleasure to welcome you to our hotel! We are delighted to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail of your stay. Positive feedback like yours is truly a source of motivation for our entire team to continue delivering exceptional services. Thank you once again for staying with us! We look forward to welcoming you back to Melia Hanoi in the near future. Best regards, Vu Ngoc Anh Guest Experience Supervisor
Anonym användare
Premiumrum
Bodde på mars 2024
Affärsresenärer
15 recension
10.0/10
Enastående
Publicerades 6 apr. 2024
Very good and comfortable hotel
Översätt
Svar från boendet: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Quynh NGUYEN Guest Experience Officer
Mei Qi
Deluxerum
Bodde på apr. 2024
Res med vänner
6 recension
10.0/10
Enastående
Publicerades 6 maj 2024
The stay was very enjoyable. The room was huge, and the bedding was clean. The location is walkable to major attractions such as St Joseph's cathedral. I have no negative comments.
Översätt
Svar från boendet: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Quynh NGUYEN Guest Experience Officer
Bearhunter
Premiumrum
Bodde på feb. 2024
Affärsresenärer
5 recension
8.0/10
Mycket bra
Publicerades 1 apr. 2024
Hotel breakfast was excellent and special mention to the waitresses at the restaurant, very friendly and service is excellent. And gym was very well maintained and equipped. Location is not great. Very business district, with nothing much to do in and around the area after work hours. Away from old quarter and shopping districts. Roads outside always jammed, so travel takes longer.
Översätt
Svar från boendet: Dear Bearhunter,Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us!It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Quynh NGUYENGuest Experience Officer
KAVIN MEHTA
Premiumrum
Bodde på maj 2024
Affärsresenärer
19 recension
8.0/10
Mycket bra
Publicerades 18 juli 2024
It was nice stay.good Hotel and good facility.breakfast was nice.
Översätt
Svar från boendet: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Vu Ngoc AnhGuest Experience Manager
Gästanvändare
Deluxerum
Bodde på nov. 2023
Par
1 recension
9.0/10
Utmärkt
Publicerades 31 dec. 2023
Clean and great service
Översätt
Svar från boendet: Dear Valued Guest, It is our pleasure to receive your wonderful feedback. We are delighted to know that our hotel facilities and services had met your expectations. We always strive to deliver a seamless experience to all the guests, and positive comments like yours truly motivates us to keep up our hard work every day. Thank you once again for staying at Melia Hanoi hotel. Our entire team looks forward to welcoming you back in the near future. Kind regards, Vu Ngoc Anh Guest Experience Manager
Emerson
Svit
Bodde på nov. 2024
Affärsresenärer
1 recension
8.0/10
Mycket bra
Publicerades 24 dec. 2024
good hotel recommended for others
Översätt
Svar från boendet: Dear Emerson, It is our pleasure to welcome you to our hotel! We are delighted to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail of your stay. Positive feedback like yours is truly a source of motivation for our entire team to continue delivering exceptional services. Thank you once again for staying with us! We look forward to welcoming you back to Melia Hanoi in the near future. Best regards, Vu Ngoc Anh Guest Experience Supervisor
Gästanvändare
Premiumrum
Bodde på maj 2024
Affärsresenärer
19 recension
10.0/10
Enastående
Publicerades 7 juni 2024
Nice hotel. Staff very friendly. Location is convenient. .
Översätt
Svar från boendet: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Quynh NGUYEN - Guest Experience Officer
Gästanvändare
Rum Premium The Level
Bodde på jan. 2024
Affärsresenärer
9 recension
10.0/10
Enastående
Publicerades 29 feb. 2024
Clean property in a great location. Service staff were all friendly and professional
Översätt
Svar från boendet: Dear Valued Guest, Thank you for sharing your experience with us! We are pleased to know that you found our facilities and services to be up to your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every details to deliver a seamless experience to each guest. Your positive feedback is truly a source of encouragement for our whole team to keep up our performance day by day. We also well note your comment on the sound proof and will take it into consideration for future improvement. Please accept our apologies for any inconvenience caused. Thank you once again for choosing to stay at Melia Hanoi hotel. We look forward to welcoming you back in the near future. Best regards, Quynh NGUYEN- Guest Experience Officer