Sheraton Hanoi Hotel

Sheraton Hanoi Hotel recensioner

Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Đ. Xuân Diệu, Road, Quan Tay Ho, Hanoi, VietnamVisa hotellinformation
Sheraton Hanoi Hotel
Sheraton Hanoi HotelSheraton Hanoi HotelSheraton Hanoi Hotel
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Gästrecensioner

9.4/10
Otroligt
93 recension
Verifierade recensioner
Läge och interiör9.3
Bekvämligheter9.0
Service9.6
Renlighet9.6
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Alla recensioner(93)
Positiva recensioner(87)
Recensioner med foton/video(13)
Utmärkt service(15)
Utmärkt vistelse!(14)
Utmärkt läge(9)
Praktiskt läge(7)
Negativa recensioner(6)
SandyYhL
Rum Deluxe King
Bodde på juli 2025
Affärsresenär
9 recension
9.0/10
Utmärkt
Publicerades 15 aug. 2025
Sheraton as always their best standard. Best stay~
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and will strive to craft more memorable experiences for you on your next journey with us!Best regards,The Hotel Management
Eon Jui
Bodde på nov. 2023
Ensamresenär
12 recension
9.5/10
Otroligt
Publicerades 1 jan. 2024
Located just next to west lake, has a good view. However the surroundings don't have much stuff, especially local foods. Shout-out to the staffs for being super helpful! Overall very satisfied.
Översätt
Svar från boendet: Dear Eon Jui,Thank you for your feedback about our hotel's location and your overall satisfaction with your stay. We appreciate your kind words about our staff and their helpfulness.Regarding the availability of local food options in the neighborhood, we apologize if there was any inconvenience. While the immediate surroundings may not have a wide variety of local food establishments, we do have a number of international and local food stores in the neighborhood.Our concierge team is well-equipped to provide recommendations and assist guests in finding local dining experiences that suit their preferences. They can guide you to nearby food options that offer a mix of international and local cuisines, ensuring you have a diverse range of choices to explore during your stay.Thank you for bringing this to our attention, and we appreciate your understanding. We're glad to hear that you were overall satisfied with your experience at our hotel. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay in the future.Best regards,The Hotel Management
Alexlimdx
Bodde på nov. 2023
Ensamresenär
3 recension
9.5/10
Otroligt
Publicerades 9 jan. 2024
10mins drive from main tourist attraction, quiet surroundings
Översätt
Svar från boendet: Dear Alexlimdx,Thank you for your positive feedback about our hotel's location. We're glad to hear that you found our hotel to be conveniently located, just a 10-minute drive from the main tourist attractions. We strive to provide our guests with easy access to popular sites while offering a peaceful and quiet environment to relax and unwind.Our location in a tranquil area allows our guests to escape the hustle and bustle of the city while still being within reach of the major attractions. We understand the importance of providing a serene atmosphere for our guests to enjoy their stay.We appreciate your feedback and are delighted that our location met your needs. Thank you for choosing our hotel, and we look forward to welcoming you back in the future for another pleasant stay.Best regards,The Hotel Management
Shangaorenzhiyuan
Bodde på sep. 2022
Affärsresenär
11 recension
10/10
Enastående
Publicerades 17 okt. 2022
Hotel is some old.But the service is very good and the buffet is also very very valuable.A lot seafood include big tiger prawns and can not image only 600K-700K. Much better than intercontinental landmark 72 charge 1.3 million but without valuable seafood.
Översätt
Svar från boendet: Dear beloved guest,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på apr. 2024
Ensamresenär
5 recension
10/10
Enastående
Publicerades 24 maj 2024
Excellent!
Översätt
Anonym användare
Deluxe-tvåbäddsrum
Bodde på juli 2025
Familj
7 recension
9.5/10
Otroligt
Publicerades 23 aug. 2025
整體環境還不錯,客服比較熱情。距離各景點打車很近,早餐也還不錯,還有三文魚。唯一缺點就是最近在裝修,白天稍微有些吵。
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and will strive to craft more memorable experiences for you on your next journey with us! Regarding the renovation, we will try our best to minimize the noise, and we look forward to welcoming you back to enjoy a refreshed experience once the renovations are completed.Best regards,The Hotel Management
Gästanvändare
Rum Deluxe King
Bodde på feb. 2025
Affärsresenär
5 recension
9.2/10
Utmärkt
Publicerades 13 apr. 2025
早餐非常棒;房間中規中矩;乾淨整潔。服務員態度熱情,離店的時候還幫忙打電話跟當地司機溝通。總體感受很好,推薦入住。
Översätt
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på mars 2025
Affärsresenär
3 recension
10/10
Enastående
Publicerades 13 apr. 2025
房間很好,正對泳池
Översätt
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på jan. 2025
Affärsresenär
44 recension
10/10
Enastående
Publicerades 28 feb. 2025
五星級酒店典範
Översätt
Svar från boendet: Dear valued guest, Thank you for staying with us and for your review! We hope to welcome you back in the future and will strive forward to enhance your experience on the next visit. Warm regards, The Hotel Management.
Gästanvändare
Rum Deluxe King
Bodde på juli 2025
Affärsresenär
76 recension
10/10
Enastående
Publicerades 1 sep. 2025
非常棒的酒店,位置很棒。環境很好!早餐也很棒,各方面的服務都很棒!值得大家選擇,對華人也非常友好!!
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and will strive to craft more memorable experiences for you on your next journey with us!Best regards,The Hotel Management
hyyuan
Rum Deluxe King
Bodde på juni 2025
Affärsresenär
19 recension
10/10
Enastående
Publicerades 8 juli 2025
非常不錯的一家酒店,入住體驗感非常的不錯,乾淨衞生,安靜,出行也方便,下次出差遊玩再來一定一定是首選!!!
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel.Best regards,The Hotel Management
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på juli 2025
Familj
2 recension
10/10
Enastående
Publicerades 11 aug. 2025
很不錯。應該是河內規模和品質最高一類的酒店了。 帶孩子比較省心。 前台小哥很友善,很棒
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It's great to know that our front desk staff made a positive impression on you. We will strive to craft more memorable experiences for you on your next journey with us!. We hope to welcome you and your family back to Hanoi soon!Best regards,The Hotel Management
Gästanvändare
Rum Deluxe King
Bodde på apr. 2024
Affärsresenär
2 recension
10/10
Enastående
Publicerades 16 juni 2024
服務很好,越南河粉好吃 酒店環境不錯,房間空間挺大的 整體性價比還行,但對於越南物價水平來説可能稍貴一些。
Översätt
Rufeng
Deluxe-tvåbäddsrum
Bodde på juni 2025
Affärsresenär
10 recension
9.7/10
Otroligt
Publicerades 14 juli 2025
西湖很大很漂亮。 服務:工作人員很熱情 衞生:非常乾淨
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your kind words! We're delighted to hear that you enjoyed the beauty of West Lake and found our staff welcoming. Maintaining a clean and comfortable environment is a top priority for us, and we’re glad it met your expectations.We appreciate your feedback and look forward to welcoming you back soon!Best regards,The Hotel Management
Gästanvändare
Rum Deluxe King
Bodde på juni 2024
Affärsresenär
30 recension
4.0/10
Publicerades 2 aug. 2024
性價比不高,雖然是老前幾的酒店,但是設施老舊! 入住給的是個家庭房,兩個房間有聯通衹是鎖起來,感覺不安全,就要求換了個房間(820),結果發現地面臟的一塌糊塗!想想太晚到也就算了,第二晚上發現入住的預授權竟然沒取消,金額還是掛在我的賬單上,聯繫酒店後才給取消了。我想問是不是如果沒發現我就得額外被扣錢?
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced.We regret that the condition of the facilities did not meet your expectations and that the family room arrangement made you feel unsafe. Your comfort and security are our top priorities, and we appreciate your request for a room change.We also apologize for the cleanliness issues you encountered in your new room and for any confusion regarding the pre-authorization on your account. We understand how frustrating this can be, and we are committed to improving our processes to prevent such occurrences in the future.Your comments are invaluable in helping us enhance our services. We hope you will consider giving us another chance to provide you with a better experience.Thank you once again for your feedback.Best regards,The Hotel Management