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Verifierade recensioner
Läge och interiör4.4
Bekvämligheter4.0
Service4.5
Renlighet4.2
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Negativa recensioner(14)
Alice_Z
Junior Double Or Twin Room - City View
Bodde på feb. 2024
Familj
3 recension
4.7/5
Otroligt
Publicerades 11 mars 2024
We are family of 4 members traveling to Hanoi this time.
The hotel location is very good, walking distance to reach few famous places.
The hotel provided buffer breakfast and afternoon tea. Food is good 👍 and yummy.😋
Overall experience is excellent 👍
Översätt
momoliu
Svitrum med balkong
Bodde på nov. 2023
Familj
12 recension
2.2/5
Publicerades 7 mars 2024
Didn’t really like the cleanliness, only good thing is the location and the dual exit/ entry doors that result in the 2 different streets. Breakfast was mediocre at best
Översätt
Tina Tanya
Deluxe-dubbelrum
Bodde på okt. 2023
Ensamresenärer
139 recension
5.0/5
Enastående
Publicerades 15 nov. 2023
Delightful stay! I appreciate the help of the stuff. The breakfast is good. Nice location. 100% recommend.
Översätt
Svar från boendet: Dear Tina Tanya, I am delighted to hear that you had a wonderful time at the San Premium Hotel. It is our pleasure to learn that you loved the hotel location, buffet breakfast in our restaurant, and our service provided by our friendly staff. Your satisfaction is a great source of motivation and encouragement for all the team and I will definitely share your compliments with our team.We all look forward to welcoming you back to our hotel in your next visit to Hanoi.Sincerely yours,Tony NguyenGeneral Manager
Andrea
Bodde på jan. 2024
Familj
8 recension
5.0/5
Enastående
Publicerades 20 feb. 2024
The staff at this hotel were exceptionally kind and helpful! I've travelled to more than 30 countries and stayed in loads of hotels. The staff here were the some of the kindest I've ever encountered. We stayed for two nights before traveling around Vietnam and at the end of our trip decided to return to this hotel again because of the nice people who work here.
Also, for those looking for a location close to a lot of sites and restaurants, I recommend this one.
Översätt
Gästanvändare
Junior Double Or Twin Room - City View
Bodde på dec. 2023
Par
14 recension
4.0/5
Mycket bra
Publicerades 9 jan. 2024
We stayed for 2 nights and the staff were excellent. They speak good English and always make us feel very welcome. They also go the extra mile for any requests we have. Thanks.
Översätt
Chrissyt
Deluxerum med dubbelsäng eller två sängar
Bodde på nov. 2023
Ensamresenärer
13 recension
4.0/5
Mycket bra
Publicerades 15 dec. 2023
All the workers there were very sweet and amazing! Breakfast was actually also good because they literally made me an omelette! The olds are a bit old and damp feeling, but that’s it!
Översätt
Darren
Junior Double Or Twin Room - City View
Bodde på maj 2023
Res med vänner
2 recension
4.7/5
Otroligt
Publicerades 16 juni 2023
Check-in was smooth, and the hotel staff were very kind and friendly. The breakfast buffet was good, the gym was not very well-equipped. The location was very good as it was walkable to almost all parts of the city centre.
Översätt
Gästanvändare
Svitrum med balkong
Bodde på okt. 2023
Res med vänner
29 recension
4.2/5
Mycket bra
Publicerades 20 nov. 2023
Cleanliness can be better, general it’s still satisfactory. Location is good as it’s close to the night market. Staff service is awesome as they are friendly and able to communicate in English.
Översätt
Svar från boendet: Dear our value guest,Thank you so much for taking time to give us a review following your stay with us at San Premium Hotel. We are very happy to know that you enjoyed your stay and you liked our friendly staff. Your satisfaction is a great source of motivation and encouragement for all the team and I will definitely share your compliments with our team. However, we also sincerely apologize to you about the inconvenience that caused you during your stay and thanks for sharing that with us. We always listen to your options and we will try our best to improve everything.Once again, thank you for staying with us and we look forward to welcoming you back to us in the very near future. Sincerely yours,Tony NguyenGeneral Manager
Gästanvändare
Deluxe-dubbelrum
Bodde på mars 2023
Res med vänner
7 recension
4.7/5
Otroligt
Publicerades 20 apr. 2023
The hotel has two entrances make access convenient. Spaces and bright lobby which also serves as breakfast area is another plus point. Services are great and communication with staffs are easy. Staffs are extra helpful👍🏻. Big selection for breakfast.
Översätt
Svar från boendet: Dear Customers,Thank you very much for your high score of evaluation. We appreciate your support very much and do hope to have more chances to serve you in the nearest future. Have a fantastic day! Best Regards,Management Team – San Premium Hotel
Jack Obama
Deluxe-dubbelrum
Bodde på mars 2023
Bokat för andra
3 recension
2.5/5
Publicerades 21 apr. 2023
Do not book this hotel at all. They will go thru your baggages!!! Once you leave the room.
On booking it says room with window, but when you check in they put you in a room without any windows.
Översätt
Svar från boendet: Dear Mr/Ms. Jack Obama,Thank you for your feedback. We are terribly sorry to hear that you experienced these problems during your stay with us. We will take a look at this and do our best to fix it as soon as possible.After a deep investigation, we understand your disappointment but your travel agency was booked a wrong room type with no window for you. We have tried to upgrade your room but your group did not want to listen and just walk away which caused us to take action follow our hotel policy by moving your bags back to original room type. We hope you'll give us another opportunity to be of service to you soon.Best Regards,Management Team – San Premium Hotel
Vishwas
Svitrum med balkong
Bodde på mars 2023
Par
10 recension
5.0/5
Enastående
Publicerades 8 apr. 2023
Great service with affordable pricing.
Jasmine, Tony and rest of the staff provided an unforgettable experience.
Initially we booked for 2 nights, but after experiencing their humble services we extended our stay.
Very clean, located distance away from main attractions.
Översätt
6/7
Svar från boendet: Dear Customers,Thank you very much for your high score of evaluation. We appreciate your support very much and do hope to have more chances to serve you in the nearest future. Have a fantastic day! Best Regards,Management Team – San Premium Hotel
Gästanvändare
Bodde på feb. 2023
Familj
4 recension
5.0/5
Enastående
Publicerades 28 apr. 2023
Excellent hotel for the value, basically near to the city area and buses can pick you up easily! Staff were extremely friendly too! Shout out to Edward for being an extremely nice staff in guiding us!
Översätt
Svar från boendet: Dear Customers,Thank you very much for your high score of evaluation. We appreciate your support very much and do hope to have more chances to serve you in the nearest future. Have a fantastic day! Best Regards,Management Team – San Premium Hotel
Gästanvändare
Deluxe-dubbelrum
Bodde på feb. 2023
Ensamresenärer
2 recension
4.5/5
Utmärkt
Publicerades 7 mars 2023
I didn't care about the hotel because it was a solo trip.
The staff were really nice. It was good to have a simple breakfast.
Especially. Thank you Alisa for taking care of me and being my friend!!
If I go to Hanoi with a light heart, I will come back.^^
Översätt
Svar från boendet: Dear Customers,Thank you very much for your high score of evaluation. We appreciate your support very much and do hope to have more chances to serve you in the nearest future. Have a fantastic day! Best Regards,Management Team – San Premium Hotel
Gästanvändare
Junior Double Or Twin Room - City View
Bodde på dec. 2022
Familj
1 recension
5.0/5
Enastående
Publicerades 16 jan. 2023
We have a great time the room is very clean the staff is very nice a big thank you to mike nguyen for helping me to extend another night the food is good i will recommend you to my friend who is planning to visit hanoi..
Översätt
Svar från boendet: We are grateful for your fantastic review of our associates, which is indeed our motivation and encouragement to continue bettering our service quality. See you again at our hotel! We wish you all the best!
Gästanvändare
Svitrum med balkong
Bodde på juni 2023
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 16 juli 2023
This is a hidden gem in the midst of the old quarter. A part of Hanoi where a myriad of shops selling a huge range of goods exists next to Hanoi's seemingly endless coffee shops. In very European architecture These small shops are bustling throughout the day.
The hotel is nestled comfortably up a side street accessible via both stress, though only one is used by taxis. The staff are extremely friendly and make it their business to ensure the traveller is well looked after.
Rooms are clean and come with a stocked fridge with Beer and soft drinks. The air conditioning is superb and in near 40C heat it is so welcoming. The balcony is large. Almost a second room in itself. Sit on the balcony in the evening during a thunder storm and watch the light show in the night sky...tremendous. With the balcony walls being solid, privacy is guaranteed as is safety...not going to fall off this.
Breakfast is a pleasant mix of western and Asian. Cold cuts or cooked food. Eggs done by the chef to order.
The hotel has a small travel desk so do ask about places to visit. Staff are very knowledgeable.
Top tip: get the GRAB or BE app to book your taxis and avoid cab hailing....the risk of being scammed is very high.
One final thought...not far is Railway Street. I won't spoli it....go and find out what happens. Get a daily timetable of trains. It is an experience.
Highly recommended.