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Verifierade recensioner
Läge och interiör7.6
Bekvämligheter7.2
Service7.7
Renlighet7.7
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Negativa recensioner(71)
SherrieandChris
Esteemed Delight Bath - Enjoyment Twin - Bed Room
Bodde på jan. 2025
Par
2 recension
9.5/10
Otroligt
Publicerades 12 feb. 2025
Older hotel seems to be called Dreamland hotel. Older fittings etc. but huge room, large bathroom with bath and separate shower. Comfortable beds, clean. Restaurant and housekeeping staff efficient and friendly and most of reception staff even though no english spoken. Breakfast each day an excellent selection of Chinese dishes. Reception staff who checked us in gave the impression she was less than pleased we were there and the lady running the tour desk would not even try to communicate with us via translation app and was quite rude, which left a bit of a sour taste. Happily a member of the Modern Hotel staff over the road spoke English and was happy to answer our questions.
Översätt
Svar från boendet: Thank you for your feedback. We're glad you enjoyed the large room, clean facilities, and breakfast. We apologize for the unfriendly reception staff and will address this issue. We'll also improve language support to ensure better communication with international guests. Hope to serve you better next time.
JeroenG
Premium Delight Audio-Visual King-Bed Room
Bodde på jan. 2025
Ensamresenärer
11 recension
6.5/10
Publicerades 9 feb. 2025
Location is great. Housekeeping did not respect the do not disturb sign. As the room had no window you should expect a good airconditioner but there wasn’t. The room smelled to the drainage of the bathroom.
Översätt
Svar från boendet: Dear guest,We truly appreciate your affirmation of the hotel's location. We sincerely apologize for the issues you encountered, including the housekeeping staff not respecting the "Do Not Disturb" sign, the sub - optimal air conditioner, and the unpleasant odor from the bathroom drainage in the room.We will immediately conduct training for the housekeeping staff to strengthen their awareness of respecting guests' privacy. Meanwhile, we will arrange for professional technicians to inspect the air conditioner and the sewer pipes to resolve these problems as soon as possible.We are extremel
Gästanvändare
Esteemed Delight Bath - Enjoyment Twin - Bed Room
Bodde på dec. 2024
Familj
1 recension
8.0/10
Mycket bra
Publicerades 20 feb. 2025
The Hotel Location is great. I would choose this Hotel again if I visit Harbin again.
Översätt
Svar från boendet: Dear guest, thank you so much for your kind words! We're delighted that you found our hotel's location to be great. It's a pleasure to know that we've left a positive impression on you, and we're looking forward to welcoming you back if you visit Harbin again.
Svar från boendet: 尊敬的客人,非常抱歉給您帶來如此糟糕的入住體驗,沒能達到您的期望,我們深感愧疚。您反饋的衞生間衞生問題和設施陳舊情況,我們已第一時間查看並安排整改。對於服務方面的不足,也會加強員工培訓。我們深知第一印象的重要性,會努力提升各方面品質,希望未來能有機會重新為您服務,彌補這次的遺憾。
Svar från boendet: 您好,實在不好意思,給您帶來了這麼多不愉快的入住經歷。前台人員服務不專業、房間設施故障以及衞生問題,我們都已記錄。會加強對前台人員的培訓考核,及時維修和更換吹風機等設施,也會徹底清潔馬桶。對於隔壁健身房的噪音,我們會協調溝通。為彌補您的損失,願意提供一定的補償,希望能得到您的原諒 。
Svar från boendet: 尊敬的賓客,非常感謝您的好評啦!您對酒店位置的認可,讓我們倍感榮幸。酒店出了門口左手邊就是中央大街,馬迭爾酒店美食街、俄羅斯餐廳、鐵鍋燉,還有周邊的各種景點,都在酒店附近,讓您的出行和用餐都十分方便。為您帶來不一樣的入住體驗。為您打造更舒適的住宿環境,期待您下次再來!