JW Marriott Hotel Harbin River North recensioner

I arrived quite late the night of booking, the check in process was quick and efficient, the front desk clerk pleasant. The room upon entering had a smoke smell, water temp was lukewarm and ac too low so the room was cold. I was too tired so I went in the morning to the front desk to ask if they could please sort out these issues and went to breakfast, by the time I went back to the room all my issues had been sorted out, that was efficient and excellent service. Now while the water was hot enough it wasn’t hot enough to fill up the tub for a soak however, I had to get out in 15 min as the water got cold. Breakfast was lovely and the staff are all so accommodating and cheerful! Warm smiles and welcome, I really appreciate the warmth they showed everyone. The view in the room is good, at night you can see the snow festival lights from bed, bed is soft and comfy and across the hotel about 2 blocks ( 10 min brisk walk) you can go down to the frozen river and take pictures, it’s like your own personal playground. There are even discarded ice blocks that you can make work for your photography. The hotel has shuttle service going to places but not back, the hotel is far from downtown Harbin where most of the attractions are based. I still enjoyed my stay, thank you for the good hospitality.

The hotel is a great one, however note that it is on the opposite side of downtown and around 40min away from the hotspots such as churches, cafes etc. There are a few great restaurants nearby including the German restaurant Juli. It is easy to get to the Ice and Snow festival (20min) and a beautiful view of the wintery snowy river.

Beautiful, clean hotel. I liked everything.

the hotel is okay and value for money. it served the purpose.

Very nice hotel. Staff is very nice and gave us an upgrade to higher floors. Breakfast is good. Loved it!

Good hotel with comfortable location

Very beautiful hotel with amazing view on the river. Very wide choice for breakfast both Chinese and Western style. Only thing to improve was room service since food was not very good and was delivered in plastic boxes, but it was also the first day of the year, so it might be possible that this is the reason.

First, I want to thank the staff from the hotel. Peter from the front desk was really helpful, the people working in the restaurant and the housekeeping ladies in my floor (17). The hotel is very modern but the location is tricky. To get there you must ride a cab. I tried to walk from the nearest Metro station (Shimao Ave) but it is over 2 kilometers and with temperatures average -22 wasn't that pleasant. The facilities like the spa and swimming pool were open only with a hand full of guests. The restaurant was open but only as room service. The food wasn't bad at all, a bit on the pricey side but there were not other options. My biggest disappointment was the room. The closet is located in the room's hall and the design is so poor it doesn't even have drawers to unpack the suitcases. When you open the closet you are really blocking the hall. Near the hotel there is literally no place to go to have a coffee. The nearest place is the MIXC mall that has a Starbucks but you need to take a cab to get there (5-7minutes ride). To get to the city, I took DiDis and rode the metro. The Metro system is AMAZING. You can use other Metro cards (I used my card from Shanghai) It is extremely cheap (4 to 6 RMB) per ride

Fabulous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

No Public bar in the hotel only have drinks in your room. Room service 1.5hours for an order of 2beers. Inconsistent Room cleaning. No top up for Toilet paper. No laundry bags. No mini bar refresh. And the executive lounge only open intermittently through the day from 12pm to 7.30 pm. Breakfast chaotic dirty floors and some tables. hot food cold. Sausages eggs. Long que to enter the breakfast not enough staff or tables. Need transport nothing round the hotel with walking distance.

The hotel was lovely and the staff were kind. The location is great! A 30 minute walk and short subway ride to the Ice and Snow Festival.

Reception and cleanin staff are very helpful kind and understanding!

真的太棒了！員工們非常友善和樂於助人，總是能及時滿足我的需求。房間也非常乾淨舒適，床品很舒服，住宿體驗極佳！同時酒店的旁邊就是松花江，景色很美，Mary為我提前準備好了房間，我很滿意！有機會下次還來！

JW萬豪位置優越，交通便利，周邊景點眾多。酒店內部裝修精緻，每個細節都透露出設計者的用心。房間內乾淨整潔，前台和客房工作人員都很有禮貌，特別感謝Mary為我準備了歡迎水果，升級了房間，還為我的孩子準備了小童用品，特別温暖，讓人感到賓至如歸。