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Verifierade recensioner
Läge och interiör9.1
Bekvämligheter9.0
Service9.3
Renlighet9.2
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Rachel Lim20
Preferred Double Bed Room (Bathroom Wet-Dry Separation)
Bodde på jan. 2025
Res med vänner
6 recension
9.0/10
Utmärkt
Publicerades 8 mars 2025
We chose this hotel for its convenient location, as we had an early morning train departure from Harbin West Station the following day. The hotel is directly across from the station, just an 8-10 minute walk away. The staff provided excellent service and were very helpful throughout our stay. Our room was spacious and offered a fantastic street view, especially beautiful at night.
Översätt
Svar från boendet: 尊敬的賓客,感謝您的好評及認可為每一位入住的客人提供周到細緻的服務,一直是我們酒店秉承的理念與宗旨,希望我們的服務能給你的出行帶來絲絲暖意,最後祝您旅途愉快,一路順風,常來常往
Gästanvändare
Specialrum
Bodde på okt. 2024
Ensamresenärer
9 recension
9.5/10
Otroligt
Publicerades 2 dec. 2024
I like this hotel a lott. First is because the staff is so nice even though we don’t speak the same language. They try really hard to accommodate us. Second, the room is really comfortable. They are nice and cozy even without window. I had a good time clean myself up before next destination. And for the price, it’s worth the money. Only the location is quite a distance from the centre but it’s close to all basic services and shops that you need. Even close to the mall and good restaurants. Mind you the hotel is on the 7th floor (if I am not mistaken) so you have to go inside the red building and take the elevator to the hotel lobby.
Översätt
Svar från boendet: Dear guest, thank you for taking time out of your busy schedule to share your pleasant experience in our hotel. Your favorable comment is a great encouragement to us. We look forward to your visit again and hope to provide you with the same pleasant experience again. If you have any suggestions or want to share more about your experience, you can contact us and we would love to hear from you. Thank you again for your kind comments and wish you a happy life!
Weng Foo
Panoramic Queen Room
Bodde på mars 2025
Affärsresenärer
3 recension
7.5/10
Publicerades 9 apr. 2025
The service response was speedy and good. However, the facilities weren’t maintained properly eg. Washing machine was dirty, the drains were blocked, no sound proof, etc…
Översätt
Svar från boendet: 尊敬的賓客,感謝您對我們服務的好評,同時非常抱歉給您帶來設施方面的不佳體驗,您反映的房間裏洗衣機臟,我們觀景大床房裡是不配置洗衣機的。排水管下水慢是因為我們做的防蟲地漏,所以下水慢。感謝您的評論,也期待您的下次光臨時能有全新的入住體驗!!!
ArniMohamedArsis
Panoramic Queen Room
Bodde på dec. 2024
Par
4 recension
8.5/10
Mycket bra
Publicerades 26 jan. 2025
The hotel is 5 minutes walk away from Harbin West railway. It is a big room and with washing machine. As we are non smokers, the smoke smell was quite unbearable. For muslim, there is a halal restaurant nearby.
Översätt
Svar från boendet: 尊敬的賓客,給您帶來的不便深表歉意,我們酒店也會加大前台,對穆斯林朋友的生活習慣,進行普及,希望有更多的穆斯林朋友來到我們酒店,我們會根據您的習俗,提供更好的服務,最後祝您旅途愉快,一路順風
Steller911
Specialrum
Bodde på dec. 2024
Ensamresenärer
49 recension
9.5/10
Otroligt
Publicerades 3 mars 2025
Front desk very friendly and helpful. Room consider quite clean, water hot enough especially during winter.
Översätt
Svar från boendet: 尊敬的賓客,感謝您的好評及認可為每一位入住的客人提供周到細緻的服務,一直是我們酒店平等的理念與宗旨,希望我們的服務能給你的出行帶來絲絲暖意,最後祝旅途愉快,一路順風
Gästanvändare
Specialrum
Bodde på sep. 2024
Ensamresenärer
13 recension
6.0/10
Publicerades 7 nov. 2024
They provide a semi auto washing machine. Room is spacious.
Översätt
Svar från boendet: Respected guests, thank you for your praise and recognition. Providing thoughtful and meticulous service to every guest staying is always the concept and purpose that our hotel adheres to. We hope that our service can bring a touch of warmth to your journey. Finally, we wish you a pleasant journey, a smooth trip, and frequent visits.
Gästanvändare
Panoramic Queen Room
Bodde på nov. 2024
Ensamresenärer
14 recension
6.0/10
Publicerades 10 jan. 2025
The room rate was high during the peak season.
Översätt
Svar från boendet: 尊敬的賓客,酒店的價格不是由酒店決定的,而是由市場決定,二三百塊錢的價格在哈爾濱旅遊旺季的時候都是難得一見的低價,我們哈爾濱酒店的價格在全國已經很親民了,最後祝您旅途愉快
Svar från boendet: 尊敬的賓客,我們酒店的退改規則在平台有展示,您肯定也是看到了,在合理範圍內,我們是可以隨時退改,如果您認為我們酒店沒有達到您的預期,您可以展示房間內的全貌,你所上傳這兩個點位,我們認為也沒有什麼不妥之處,你選擇性展示,衹能説明我們酒店的配置還是不錯,實在找不着能抹黑的東西,出來旅遊開心最重要,人不能跟自己找彆扭,要展示陽光的一面,而不是陰暗的一面,祝一路順風
Svar från boendet: 尊敬的賓客,給您帶來的不便深表歉意,每個連住客人入住之時,我們前台都會告訴客人,需要打掃房間,可以跟我們前台溝通,給您安排打掃,您所説的桌子與洗漱台上的垃圾,都是半盒水,半盒吃的,我們房嫂也沒法確定您這個東西是否還繼續使用,希望您下次確定什麼東西是不要的,可以扔到垃圾桶裏,我們酒店的布草都是由正規的布草場進行洗滌,下次如果有這種事情發生,請你第一時間與我們前台溝通,我們前台會以最快的速度解決您的問題,良好的溝通是對您權益最好的保障,最後,祝旅途愉快!