Harbin Sunac Shibago Hotel

Most friendly hotel in Harbin. Next time if i visit Harbin i will stay again. The staffs are even wonderful! Specially Demi helped us in challenging situations. She helped us a lot! This is a reference of customer service.

The rooms were too warm and it was impossible to get the temperature down.

Excellent location that is walking distance to the Wanda Snow Shopping Centre and surrounded by good hotels

the score is 4, because the breakfast was not fresh, there were fruits and vegetables for example

Location of this hotel is close to the Ice and Snow Festival. Overall service of the hotel is great except for when we checked in. The attitude of the lady at the front desk was extremely bad and impatient. During our last night the heating in our room was not working and they changed another room for us immediately. So well done for looking after your guests. The buffet breakfast was ok with a selection of food.

We had a good stay at the Steigenberger. The staff we interacted with were attentive. The room was spacious and overall comfortable, if a tad warm for my liking. I was seemingly able to turn on the AC, but I don’t believe it was actually pumping in cool air. Neither of us slept with the comforter and we both woke up sweaty one morning. The bathroom was clean, but I did notice the bathtub was dusty around the top, under the window and mirrors.