Holiday Inn Express & Suites Hardeeville-Hilton Head

Great location and great service. Rooms and amenities we awesome and very clean. Highly recommend

This Holiday In. Has a very convenient location, but we would skip it in the future if there was another option. One thing I hate about a hotel is a dirty room and ours was. Literally, we had coffee stains on a white counter inside the door that I wiped off with a damp cloth. The bathroom floor was grimy, the bedspread had something on it, make-up?, that we didn’t see until morning. :( The people weren’t friendly with one exception. The young man who worked keeping the breakfast area stocked was very quick and friendly when people needed things. He wasn’t wearing a name tag but he was young and very tall so shout out to him! He is the reason I am giving 2 stars instead of 1!

great place and folks. a great thing the door will stay open while you unload your luggage never had that great luxury. the girls are all nice and kind. breakfast good too nice clean hotel maids nice too thx the all 5 star. lee browning bluffton sc

Where do I even begin with this house of horrors but mainly HORRIBLE GUESTS… arrived just after 9 pm after a long day of driving with 3 little kids. Upon checking in, learned that there were no luggage carts available, and the hot water had not been working all day and was not fixed/may not be available during our night’s stay. We were incredibly disappointed as we needed to get our kids bathed and into bed ahead of our 12-hr drive the next day, and we had experienced the same issue the previous night elsewhere where we had no hot water to bathe our kids (amidst ＞90 deg days). The solo person at the front desk was swamped with other guests, leaving us admittedly very frustrated with the whole situation and unsure what to do so late at night. Meanwhile, other incredibly rude, ignorant, and intrusive guests were audibly passing their obtuse judgments on our personal situation as if they knew ANYthing about us, mocking and belittling us in the lobby (spinelessly not even saying it directly to our faces but loudly spewing their crass comments about us with our children right there) while I stood there just wanting to break down. Later when we finally started heading to our room, we continued to encounter the most horrible guests who kept snickering at us when they saw us, feeling entitled to heckle us as we were simply trying to get into our room all the way on the top floor, where people were running up and down the hallway screaming at 10:30+ pm. We continued to endure a long night of continuous noise from the neighboring room through the paper thin walls, where kids (and adults) were screaming and shouting gleefully. The phone in our room also wasn’t even functional for us to be able to call the front desk for help (!!) Had to go down in person to inform the front desk about the noise. While I sincerely appreciate the front desk employee in the ways they tried to assist us, the vast majority of guests we encountered were nothing short of terrible human beings who should be ashamed of themselves for being so vile to a young family. We also kept encountering chain smokers seated just outside the main entrance of the building as we were bringing our things in, which was just the cherry on top (thanks for all the carcinogenic second-hand smoke). Oh, and the room’s wall AC unit was insanely loud (like nonstop vibrations to the eardrum, as though we were sleeping in a mechanical utility room). This was just a really bad experience all around, in large part to the terrible guests we were surrounded by. Wish this hotel didn’t attract so many unpleasant people.

You walk in the door your just wanting to rest relax in your room then you say i am going to take a nice hot shower, then you turn on the water and you wait five minutes and more NO HOT WATER. Now the clerk has already rented you the room knowing this, but they are just doing their job, wow Holiday Inn one of the top in the Hotel world how sad you can not fix ASAP this issue so not right. You should be out fixing maybe the number one thing people look forward when traveling. Should have told guest of issue offered the stay at large discount or they could choose a different place.

We booked this hotel due to all of the high reviews of cleanliness. This was just not the case for us. There was mold growing in the bathroom. The shower curtain was not long enough in the shower. The toilet, under the seat was dirty. The soap dispenser in the shower was completely empty. The tables at breakfast were not clean and the wipes to clean them, were empty. To top off the experience. There was a party in our hallway, where people yelled, shouted & kids ran up & down until about midnight. I was very disappointed.

First, we walked into our room (king suite with couch) and the duvet on the bed was messed up like someone had sat on the bed. Then we noticed it didn't go over the entire bed...like it was a queen duvet on a king bed. The floors (tile areas) were filthy. The tub had visible dirt stains. Around evening time, we began to smell *********. We couldn't stand the odor. Next, there was a terrible rain storm - the ceiling was split and leaking water in the breakfast area. They had multiple buckets catching water. The heat was on so high in the breakfast area everyone was suffering - especially the breakfast staff. There was a strong pool odor in the common areas. The room was a great size but I was so grossed out I hated every second. I was shocked it was a holiday inn and not a seedy motel.

Very pleasant, helpful, welcoming front desk young woman Very nice hotel. Immaculate rooms, even TV remote sanitized. Spacious, king suite. VERY comfortable bed. Beautiful indoor pool. Breakfast was excellent with many hot options including oatmeal, pancakes, etc. Would definitely stay again. Not a lot of food options that are close, however. We went to the Okatie Ale House for dinner (about 6 miles away) which we really enjoyed. Try the seafood pot pie. YUM!

DEFINITELY would return! Staff were thorough & polite. My preference for a room on the top floor in middle of the floor was honored. The table across from the check in desk had a full spread of papers with restaurants near by. That was appreciated & used. Beds were comfortable & breakfast was COMPLETE & well stocked. They offered the usual beverages, cheese omelette, pork & turkey sausage, pancakes, yogurt, hard boiled eggs & MORE + prepackaged french toast, oatmeal & GLUTEN FREE: dessert muffins, breads etc. The only negative were the dirty room carpet & seated at the window looking out toward the woods/bird feeders (which were unfortunately not filled with seed), the window ledge was dirty.