Premier Inn Harlow East (Church Langley)

The hotel is in a reasonable location and seems secure. The room was as thought, clean and tidy and as other locations. The reception wasnt manned as such as the guy spent most of his time out front smoking and on his mobile. Not a professional impression. Where this hotel hits hard and made me angry was the restaurant / pub. This place needs serious review. The food was actually OK and i wont make any complaints but the staff situation is absolutely appalling. Two people serving and looking after a restaurant with at least 30 people when i was there while also serving a bar for people who were only drinking. I questioned the manager is it only the two of you when she said yes. She has been asking HO for staff for half a year and they are disinterested. I could clearly see how overwhelmed and disrespected they feel. Consequently customer service is non existent and i had a 10min wait upon entering and a 30min wait for my meal. I also sat there for 30mins waiting for my plate to be taken and my desert. The place is visibly old and uncared for and needs complete refurbishment. This is a stain on the Premiere Inn brand as there is nothing premiere about this place. Fix up Premiere Inn and do better especially for your staff.

The hotel was convenient for travelling into London. The rooms were clean, the staff were welcoming and professional and the parking was free and enough for the amount of accommodation. We would stay again, as long as there is no charge for parking

What an amazing experience for a premier inn. I came and stayed at this lovely hotel while I was seeing family. I am very shocked. The staff are simply lovely! Amelia has a beautiful smile which I had the pleasure of capturing during arrival and was helpful to the upmost degree. She comes across as shy but will excel at her role once she realises her value. The room was spotless with an updated bathroom along with a comfortable/roomy bed. They were also selling some goody bags for the children’s hospital great ormanstreet. I personally find that extremely humane and a massive selling point for this lovely hotel. There is a restaurant next door but with a Tesco just a 3 minute walk down the road i found myself not needing to go there as i tend to not eat big meals. Thank you so much to everyone at Harlow east who made my stay memorable.

We have stayed here before and had a perfect stay. However this time was different. We had room 202 on the top floor. It was much smaller than previous rooms and the bed was so uncomfortable we both ached all over in the morning. The air conditioning made the windows run with water and the curtains were all wet. It was very quiet and that's about all I can say.

I was pleasantly surprised with the location, opposite a Tesco and next to a Pub/Food chain where meals were taken. The hotel and room were clean, the bed comfortable, I had two good nights sleep. The staff were friendly and the receptionist very welcoming

We had a 5* stay here bed very comfortable room very clean and was well stocked of tea and coffee in the room. receptionists Suzanne was great very welcoming :) would definitely stay again with the experience we have had at this premier inn thank you again