BIG4 Toowoomba Garden City Holiday Park

We thoroughly enjoyed our stay in Toowoomba at the Big4. The new owners Vaughn was very helpful and friendly. There was an issue with the water (no fault of the owner) and it was fixed asap. Ammenities we’re in working order and very clean. Great park

This would be Australias most unfreindly Staffed Park. We cancelled on Arrival due to the Receptionist making a Booking era with side by side sites as requested, there No apology, she just wanted to Argue, after I asked for a business card with contact for refund, as no staff on to refund, The park is Old, Pokey, location in Dense Residential Area, We are qlders and have Travelled Australia and never experienced such disorganised unfreindly, unhelpful staff. We can handle an Old park, but no Unfreindly unhelpful Staff. A first for us!

This is in a quiet location with shopping facilities not far away. Our cabin was older style but clean and airy. There was an area to sit outside at the back of the cabin . You will need to drive to all major attractions

Cottage 51 The floor was revolting! Baby was black in less than an hr. Felt very uncomfortable after this. Was given a 10 person room after booking an 8 birth as we needed 2 queen beds, couldn't fit Portacot in third bedroom so was useless. Shower head sprayed everything but your body and when the hot was working, no cold needed. Wore Thongs in shower, floor was orange and hadn't been cleaned properly in a while. Jiff would come in handy. Don't expect face washers or toiletries. TV didn't work in the bedroom. Bed was hard and up against the Window with blind as headboard. Overall not the best stay.

In the middle of suburbia, a good, clean well-run park. Typical sites, amenities etc, all good. The camp kitchen though, was the best ever seen anywhere, just brilliant, with lounge type room, plenty of quality features, just brilliant.

Booked a room that was designated 'pet friendly'. They contacted me after nearly two weeks of making my booking (and just a couple of days before I was to arrive) to ask if I was bringing a pet. Why would I book 'pet friendly' if I wasn't? After saying I was bringing a 12 week old kitten, that also had her own container, I was told there was a $15 pet surcharge. Why then is this charge not transparent when booking (***********) and why isn't such a clause outlined in the terms and conditions? The money is not the issue, but the lack of transparency and the way this was done is frankly outrageous. This possibly reflects poor management. I would suggest to anyone looking for 'pet friendly' accommodation in Toowoomba, consider looking elsewhere.