Premier Inn Harrogate Town Centre

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You can usually expect a fairly good standard at a Premier Inn and know what you are getting but not on this ocassion. Putting to side the £15 parking, the initial entrance to the hotel was met by an overflowing rubbish bin, the reception self check in units were out of order, the lady behind the desk less than enthusiastic with her greeting and it just appeared the hotel was very tired and run down and needed a good clean. I was given my room on the 4th floor, on entering the 4th floor I was met with the full laundry basket which was still there when I later returned from tea. The room had marks on the walls, the air con vents was filthy with dust/cobwebs hanging and blowing when the heating was put on, the toilet seat was filthy, the shower head was dirty, the sink area had dirt marks on it and there were signs of some sort of mould on the ceiling in bathroom. I went down to the restaurant and it was so cold that the five people that were there had hats and coats on. My teeth were literally chattering by the time my tea came, In fairness the gammon I ordered was ok. It also appeared a few people had been waiting too long for food which I was surprised at as there were only five people present. Got to say I didn’t really have a problem with breakfast other than again it being very cold in the restaurant. My company usually stay in Premier Inns as you know what you get but I won’t be staying in this particular Premier Inns when I’m back in Harrogate in 2 weeks time.

Very poor. Mould on bathroom ceiling, couldn’t check in because of card failure, staff smoking outside my bedroom window, breakfast not available at stated times (they said 0630, but wasn’t ready until much later), broken desk lamp with electrical hazard. Hotel looked battered and unkempt.

Excellent service with Conner always on hand and given us outstanding service. The hotel is good value, and you s in a good location.

I stayed here for one night whilst attending an event at the conference centre. The welcome at reception were pleasant and all the staff seemed nice. However the hotel is tired and worn, I didn’t walk on the carpets without my shoes on! The rooms are very basic, the bed was really comfortable which was a plus. Everything didn’t really function as one would want. The lift was out of order from the car park so you had to carry your luggage up and down the stairs. I asked at reception in the evening on my way out of someone could put an iron and iron board in my room for my return and although they said yes, this didn’t happen, then in the morning when I went down to get the ironing board from reception I ended up locked out of my room as my key wouldn’t work. I went back to reception to get a new key and was told that this happens a lot as the key cards are old and need replacing: Overall it just miss the mark even for a function one night stay.

With the understaffing this hotel is chaotic as the excellent staff are running around in ever decreasing circles. we had a problem with a running toilet cistern and the staff didn't have the time to look at it and either repair, or move us to another room. Evening meal food service was shambolic, because of the understaffing. Made Fawlty Towers look excellent.