Premier Inn Harrogate South

Not good, you really need to also read Trustpilot reviews of this hotel chain. Shabby decor, tiny room with an EXTRA BED, and no space therefore for a chair, why? Old rooms, not matching website images, assuming Premier Plus company preferred choice you make, I have use one before barely worth the extra, still only 1 armchair but extra “ useless” items.

Hotel lovely, rooms clean and cosy, check in wasn’t great, we arrived after 3pm as requested. To be told our room wasn’t ready & was told to wait and they would come & get us, which they didn’t, and they were checking other guests in, we were sat waiting over 1/2 hour so I went up & asked was it ready yet, which they said it was no apology or explanation as to why they hadn’t come to get us. breakfast good but fried eggs were over cooked, rubbery. Evening meal was gorgeous

We have stayed in many Premier Inns and this was the worst quality for a long time. We had booked Premier Plus for some ‘additional comforts but we’re disappointed. The hotel was very quiet so no excuses about the room which was allocated. The room has not been maintained well. The side lamp next to the bed was missing on one side. The toilet roll holder was loose. The complimentary chocolates had not been left. The additional pillows - the bag was not sealed (as normal in other Premier Inns) and when we opened it one of the pillows did not have a pillowcase on it One of the bath towels had two big holes in it. The worst was that we were kept awake during the night by a constant high pitched noise from the fan, which did not turn off as would normally be the case once the light was switched off. On leaving the hotel there was no-one around to report these issues to. This Premier Plus room was not worth the money and needs some immediate attention.

Long story, but because of travel delays, we (my husband & me) arrived, hungry and thirsty, for our 8pm restaurant booking some time after 9pm. Bar staff Asha and Anushtina were the first to help. Asha checked with kitchen while Anushtina sorted out our drinks and listened to our travel woes. The kitchen had closed for the evening, but when Asha explained our situation, Chef Hannah made us a meal that was just right, with no fuss about it at all. We were impressed by their friendly but professional manner and efficient approach. A real team effort. Thanks Team!!

Been a house keeper myself i do check Mucky widows , spider webs on ceiling always strip beds to help out there was mucky mattress proctors. Never again

We have stayed many times but this time was not good. The adjoining pub restaurant has closed for conversion to rooms. Replaced with a small soulless room in side the hotel. So there is now nowhere to chill and have a drink or coffee on arrival. Key items were missing from breakfast over the whole 3 day stay. We asked for refunds of the cost of breakfast. There were not enough staff and no visible managers monitoring the situation. It has lost it's vibrancy and identity due to the pub restaurant closure which used to compensate for the out of town location. We will almost certainly look elsewhere after many years of using this Premier Inn as a result.