Gästanvändare
25 februari 2025
The experience with the Premier Inn restaurant (Beefeater) was horrible in Harrow. This was not family friendly at all. The behaviour of the support staffs in the restaurant was horrible. We were told to reserve table for dinner, which was not stated while booking the hotel, neither we (as a family with 2 little kids) were welcomed when we were searching for a seat. In numerous occasions in past we stayed in Premier Inn hotels, and had great service, but we will think twice in future before booking Premier Inn due to the experience that we had during our stay in Harrow. It looks Premier Inn was not able to provide restaurant facility in this stay, and hence they gone ahead with some local franchise for serving food. The breakfast facility was ok (manageable), but simply can't go with dinner services. Support staffs were horrible, behaviour was not welcoming, doesn't offer any help at all. We have seen so many frustrated customers staying in the queue while ordering food, so it was not only us who had the bad experience. We will surely think twice before putting Premier Inn in our search for any future stay. The family room was spacious though and we enjoyed it, but when the restaurant (Beefeater) comes into mind that someone will have to go there for food if s/he has opted for breakfast/dinner, I must say please think twice before booking in this Premier Inn stay in Harrow.
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