Hatfield recensioner

Salah satu hotel terbaik di Hatfield, lokasinya cukup strategis dekat Galleria Mall

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We were only advised after booking the meal deal that the restaurant was being refurbished. It had no atmosphere, and very few patrons on a Saturday evening. Food was very slow to arrive, and some items were not available. Sunday breakfast was a disappointment - no hot buffet, hot food took 40mins to arrive (pre-plated). Room was clean (if a little dated) and comfortable, quiet despite being near the main road.

I believe this could be the first Premier Inn ever open and long since forgotten about having the style of an 80s Travelodge. Rooms are dated although air con works fine so can have the room at a comfortable temperature without needing to open the room with the busy road at the front of the hotel and the room is perfectly clean. The bed is also fine being the standard Premier Inn one. Main corridors smell very strongly like they have been sponsored by Lynx Africa for some strange reason. Outside of hotel and pub/restaurant is scruffy with the pub having been one of the ones closed down by Whitbread but still open to hotel guests only before it gets knocked down to be replaced by an additional Premier Inn building to replace it. Given the reviews on here about the pub thought best steer clear for dinner but breakfast in the morning was standard Premier Inn offer. Would stay again if needed to although would choose other Premier Inns in the area ahead of this one.

Terrible avoid booking here We thought it loked tired when we arrived we were right! very tired and not a great welcome. Rooms are clean but very basic, not on a par with Premier inns usual standard They even have Rats around the car park to say good bye in the morning.

The welcome when I arrived at the hotel from the Receptionist was pleasant and efficient. The room was ok although the level of housekeeping could be improved. Unfortunately, everything began to go downhill from there. The hotel is incredibly noisy as its sandwiched between a number of main roads but this became the least of my worries! The restaurant next door (a sort of Beefeater under the name of the Comet) is functional but that’s where the positives end. The facility was quiet but it still took ages for a member of staff to pull themselves away from a staff gathering by the kitchen door. My starter was unappetising and looked like it had been thrown together with little care or interest. My main course (which was delivered before my starter had been removed) was dreadful and little more than tepid with soggy almost cold chips that were probably cooked 30 minutes previously. The quality of service is awful and there was an air that nobody seemed to care. At the end of my meal, after patiently waiting at the bar with another customer for more than 10 minutes, I had to extract a member of staff from the kitchen to pay my bill and get my fellow diner served. Nobody seems to care and there is an air of unprofessionalism. Is this really the best Whitbread can offer? I thought breakfast might be an improvement – ha ha! Cold bacon that was barely cooked, anaemic sausages (also tepid) and dry, gritty scambled egg that had been so overcooked! As a point of principle, when trying to write my daily report, the Premier Inn advert promoting their ‘Premier wifi service’ at an additional charge of £5 continued to pop up thus breaking my concerntration. Surely Whitbread don’t need to upsell their service to business users. It’s irritating, unnecessary and distracting. If Whitbread are that desperate, please add £5 onto the cost of the room so we no longer have to suffer the constant promotion. Over this year, I have stayed at a number of Premier Inns and, whilst the prices continue to rise, the standards continue to fall. The restaurants fail to offer healthier food and the quality has diminished. Some time ago I made the decision to stop using Premier Inns for these reasons but, due to the necessity of being in the area, I relented. After this experience, it will a long time before I stay again! DISGUSTING WHITREAD!!

Lovely warm room with airt conditioning (the website is incorrect--it says that there is no air con). It's a basic Premier Inn but everything is clean and the bed was comfy. It was good to have a restaurant next door. Lots of free tea and coffee.

Popped in for a couple of beers. Friendly service by sam and Brennan. Polite and poured a good Guinness. Place was clean tidy and warm.. they struck up a conversation with me when ordering my Guinness. This is my regular and have always experienced acceptable service

Not stayed in this hotel for a while as I assumed it had closed down but my company had booked it on my behalf and it turns out it is still trading but the enclosing pub/ restaurant is now a hotel restaurant. Staff were great, Jennifer and Brennan were so friendly and on the ball. Great company whilst away on Buisness. Breakfast was also amazing. All you can’t eat for £11. I would stay here again

Room was very clean and spacious, met all our needs!! Staff were the most stand out of our weekend! From check inn desk to the restaurant, they couldn’t have been anymore friendly and welcoming!! Sabrine, Sam and Jennifer were absolutely brilliant!!! We will definitely return to this premier inn when we visit our family again

This was my first stay here and was overall disappointing. The room was run down and lacked plug sockets. Only 2 in the room. The pub next door was closed so had to walk into town to get something to eat. Only real positive was a large car park with no issues parking.

Directions/signage rubbish, google took us down the wrong road. No handrails in bathroom. Plugs nowhere near the bed. Random space in room, no luggage rack. Toilet paper sheets not roll which I appreciate is not a massive issue, however when the quality is as poor as it was, it is! No lift Breakfast - day 1 - took 20 minutes for hot food to be replenished. No bacon, choice of eggs, only granary bread, hot water machine”spluttered” Day 2 - no choice of eggs, bacon but such poor quality wish they hadn’t bothered. Few positives to stop a 1 star review - Bed comfy air con/heating worked No issue parking Lighting switches useful

A hotel that is showing strong signs of age both in the rooms and restaurant. The evening meal was pretty poor and service was slow. The draught beer was limited and the choice of bottled beers wasn't as listed on the menu. The draught beer tasted "funny" so had bottled beer. The food was pretty bland and luke warm. I couldn't be bothered to complain as service was taking some time anyway. The bed was comfortable and the room was warm and quiet. Showing signs of age and I would suggest it is ready for some investment. Worn fittings and fixtures in the room and peeling paint and worn fittings in the restaurant. The continental breakfast was ok. Usual selection of juices, pastries, toast, cereals, and fruit. Coffee was pretty good.

Horrendous stay! . 1st we booked a family room. To be squeezed into a double room. Baring in mind it was 2 adults and 2 teens. As it was a double room the beds didn't fit so they shoved our sons bed up against a mirror. My sons has scratches on his sides from turning over and hitting the mirror thru the night. We couldn't even put him in our bed as ours was a tiny double and there wasn't room. We had to put him on the floor with a quilt in the end as he was so uncomfortable. We complained, was told they would try find another room. To be told they didn't have any. Secondly the air-conditioning has a mind of its own. The room was constantly freezing no matter what temp you charge it too. It's just blew out freezing. We complained and the guy behind the desk pressed something on a panel behind reception but this didn't help. It was freezing the whole weekend. Me and my daughter ended up full of cold. And to top it off the guests above us were so noisy that they kept us up both night. We complained about this too but nothing was done. Over all we had a horrific weekend staying here. And guest relations were useless. They just lied and lied. Even thou I have the pictures to prove everything I have just said