Hotel Caribbean

We knew what to expect in Cuba, but still, you are not prepared for all. First of all we lost our first night in Cuba because the airline company changed the flight so we arrived second night very late. We got our room and we went to accommodate us. The hotel has some rooms without windows and we got one of that. The smell in the room was so bad (mixture of mold and urine)you couldn't even breathe . Even the bed linen was dirty and smell bad. My partner said he could not sleep there so he went down and speak with the receptionist to give us another room or if nothing available to change the bed linen for that night and after will see. Luckily she gave us another room ( I think one of the best in the hotel) with balcony ( the hotel has only 2 rooms with balcony so we got one of them) The smell still comes from bathroom but after we close the bathroom door was OK and we could keep the balcony door open for fresh air. The bed linen and towels look clean but with a lot of stains out. The breakfast was OK for Cuba, you couldn't expect more than that. Good coffee. The staff is nice and they try to help you. You must pay for Internet each day ( very cheap) but sometimes in the morning was very difficult for them to get a code. ( you need a code for each device ) The fact that they changed our room make our stay in Cuba overall good.

房間沒有衞生紙，淋雨沒有熱水。屋裡有很多蟑螂。早飯很差。前台不願意回答任何有關當地旅遊的問題。價格太高。不建議入住，建議攜程取消其合作關係。

He visitado este hotel en varias ocasiones en los meses de mayo y junio de 2022 y siempre mi familia, amigos y yo hemos sido atendidos excelentemente. Quiero destacar el maravilloso servicio por parte de los trabajadores, en especial de Ida en la recepción, Miguel el bartender, Carlos el adiestrado, Alejandro el chef e Iván el dependiente. También tengo que mencionar que la comida es exquisita y el café de los mejores que he tomado en mi vida. Siempre complacida con el lugar.