Gästanvändare
7 oktober 2024
I had originally booked a twin room but the day before, amended it to a family room. However, on check in, they had no record of this which was frustrating but Amit on reception was incredibly helpful! He sorted us another room at short notice, made up an extra bed up for my daughter before he finished his shift and was so considerate. The room was clean and comfy, it had a very small bathroom but did the job for 1 night. I do feel the hotel in general is tired and in need of a freshen up though. We were disappointed to discover the bar area of the Grapes had been completely closed down but the restaurant area was still in use. We had breakfast the next morning and the lady serving on the Sunday morning (6th Oct) couldn’t do enough for us. Polite, attentive and had a smile on her face (which is rare to come by these days). The staff really do make this hotel, keep up the great work
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