Swan Lake Hotel

My experience is good for the hotel facilities.Breakfast is good and plenty of variety. One of the reasons I choose this hotel is that they have bus which bring us to the airport.When one asks about the airport bus location,the receptionist never give us clear reply.They only say in the front door ,but in fact the stop is at the entrance of the hotel not the main door.the bus will not come in the hotel and only stop outside.The hotel can always do better to help the visitors.

This is an excellent hotel, 5 star service but 4 star cost. They also provide small gifts and fruits every day. I have never had such experience at any other hotel. Its location is also excellent, not only close to a shopping mall but close to a beautiful lake- swan lake.

Gym was under renovation and we didn't know that beforehand :/ If we did, we would have booked a different hotel. Nonetheless, the room is SPACIOUS and the view of the Swan Lake is beautiful. The interior design is quite old but classic, I particularly like that the furniture is wood so it lessens static shock (just a personal preference). Try going to breakfast EARLY like around 7 or 8AM because when you visit right before it closes, there's nothing much left in the buffet. 

Hotel was in a nice location and the room we booked was clean and smoke-free. Great value as well.

My mother and I enjoyed a wonderful six-night stay at Swan Lake Hotel. Our room had a breathtaking lake view and the hotel was close to two major shopping malls and a park. Customer service, particularly from Ms. Iris, was exceptional . She went above and beyond to assist my mother in locating a nearby pharmacy for essential medication and even managed to secure an extra night's stay for us despite the bustling events at the hotel. Moreover, she promptly contacted us about our forgotten items upon checkout. The breakfast buffet was delightful, and the daily complimentary snacks and toy were a nice touch. Highly recommend Swan Lake Hotel!'

Well, otel is old or not taken care well. I had AC problem and couldn’t be addressed. Language barrier is a big issue, tried to communicate with technician and receptionist via google translator , however that wasn’t very successful. Hotel staff is very friendly, breakfast choice is big, many dishes. Other than my AC problem, hotel was good!!