STEIGENBERGER ICONS HEFEI recensioner

This hotel is always awesome. Even when they had to make some last-minute changes, the staff was super helpful and worked hard to find the best solution for me.

Very poor experienced for staying 7 nights here, poor A/C conditions, poor service by the staffs. Never to return here again. Cannot sleep well any night stayed due to very hot A/C conditions. Request to change the room but no respond and sent the fan instead.

Awesome stay great location clean neat and peaceful!

Wow, what an extraordinary experience at your exceptional hotel! Our stay was nothing short of magical. We hosted a small wedding and birthday dinner and enjoyed one unforgettable night. The location was breathtaking, the food was simply divine, the rooms were magnificent, the ambiance was outstanding, and the service was impeccable. A heartfelt thank you to Jenny, who orchestrated the best breakfasts we have ever had – an easy 10/10. The GSM's extraordinary dedication and attention to detail truly went above and beyond our expectations. Your hotel offers every conceivable amenity, and the value for money is unparalleled. We eagerly look forward to returning. This truly is a gem and an absolute must-stay if you find yourself in Hefei. We cannot recommend it highly enough! Sincerely, Gary David

Very quiet and nice place to enjoy and relax yourself. Specially enjoyed the indoor swimming pool 👌

Invited for a wedding which was at the Hotel. Rooms are spacious and nice. Swimming pool was ok, nothing special. Great for the kids, the Amusement park and Swimming Indoor Park were close by and easy to get to from the Hotel!

Beautiful room with a great view to the lake. Very big spaces and enjoyable

對酒店硬件、設施、位置環境還是非常滿意的，雖然酒店並不是新開業的，但設施保養的很好，乾乾淨淨的！讓人很舒服！酒店的環境位置更是沒得説，就在巢湖邊，跟大公園似的，散步、跑步、拍照都很好！停車也很方便！但服務很不滿意，跟酒店定位來説，服務與酒店定位不符，辦理入住時大包小包進來根本沒人理，別説幫着拿行李了，我問一圈才有人過來給辦理入住，退房也是，我都是滿大廳問才有人來辦理退房，搞得我花錢求着讓我入住一樣！開車走時候碰到結婚車隊，那給酒店門口堵的，出都出不來，我看着酒店服務人員在那站着，也不來疏導交通，太令人遺憾了！！！

訂的雙人房，房間非常大，衞生間、衣帽間都是乾濕分開，大的浴缸，還有獨立陽台，房型非常滿意。同時，早餐非常豐盛，是我見過基本最豐盛的，堪比五星酒店自助。此外，酒店還給了每人（包括小孩）萬達樂園門票，去附近萬達遊樂場玩了一次，非常熱鬧。總之，酒店性價比超高。

帶娃入住了心心念唸的「奧特曼主題親子房」，小朋友從進門開始就尖叫歡呼！分享一下真實感受—— 🌠 房間亮點： 1️⃣主題感拉滿！ 從牆壁貼畫、床單抱枕到帳篷燈飾，全是奧特曼元素，連拖鞋和洗漱杯都是定製款，孩子直接化身“光之戰士”滿屋跑～ 💡 服務體驗： ▪️ 前台盧雨凡知道我們訂了親子房，退房時孩子捨不得走，居然送他一個奧特曼的抱枕！ 充滿驚喜，退房時娃已經問“明年生日還能來嗎？”

設施：還不錯 衞生：還不錯 環境：挺好看的，不過如果過道開着窗户感覺會更好一些，園中的樹木吹過來的青草味想必非常不錯。 服務：挺好。

客觀説，酒店開業近十年，設備自然老舊，但服務水準一流，熱情且專業，房間大，徽派格調，舒暢，入住感覺非常好。

酒店很大，緊鄰巢湖，環境優美，設施齊全，乾淨整潔，早餐豐盛。每一個服務人員都熱情有禮，體驗很好！尤其是前台盧雨凡熱情接待，積極協調早餐需要和辦理遊玩票據手續，並把行李送到房間，還主動詢問我們的需求，服務非常周到細緻，使我對這個酒店非常滿意！

各方面都很好，住過很多次了，酒店很安靜，景色也好，下午的車票前台給安排了延遲退房，走的時候前台崔文聰還送了水果，下次還會來