Valhalla Resort Hotel

My wife and I booked a room at Valhalla Resort for three nights to celebrate our wedding anniversary. We arrived shortly after check-in time, 4:15 p.m. We were immediately greeted by a gentleman who helped us with our luggage. When we walked inside to register, I was taken by the beautiful interior of the lobby area and the restaurant which is visible when you enter. We were offered a complimentary glass of champagne then we went to our room on the 2nd floor which was also was beautifully decorated. There was a sitting area with fireplace, a king-size bed and very large bathroom with a double vanity and large walk-in shower equipped with a rainfall shower head and many additional amenities! Since we arrived late in the day, dinner was on our minds. Not wanting to get back in the car, we went upstairs to the Sky Bar—an intimate room with a contemporary decor. We ate outside on the terrace and enjoyed the mountain view. We both ordered the fried chicken sandwich with pimento cheese, fries and soft drinks. The food was delicious! And the service was spot on. After dinner we took a stroll around the gorgeous grounds near the golf course and saw some wildlife. The pool area also offers a wonderful place to unwind and enjoy a peaceful experience. Throughout our stay the staff was friendly, personable and eager to assist with any needs we had. Additionally, we enjoyed breakfast in the Caledonia Restaurant and everything was cooked and served with perfection.

Disappointed The hotel was beautiful. However, I was called in advance, and explained we were on our honeymoon. I was told I could purchase a celebration package, and I did. I had paid for a deluxe king suite. They asked if I needed an accessible room, I told them I didn’t. When we arrived, we had been booked in an ADA room. The reception then changed it, stating to my new wife that she was “upgrading us, complimentary “. The room we were given was exactly what I paid for. Then she proceeded to state that there was champagne and cake and a gift in our room, and breakfast would be delivered, all “complimentary “. These were all things I paid for!! Don’t take credit for things I paid for, and don’t tell my wife you’re upgrading us then give us exactly what I paid for. It took away from the experience and had her questioning what room I had originally booked. Overall, not worth the cost or the time to travel to.

They charged me twice for the room. Said they were going to make the correct adjustments (even sent a new invoice), but canceled the refund. The hotel is lovely and the staff were amazing, but it is not worth paying twice and lied to.