Forenom Serviced Apartments Helsinki Kruununhaka

The property itself was clean and comfortable in a quiet area, but customer service was terrible. Poor communication and they didn’t even take care of the problem right away. It took three days for them to deal with my issue and it was only a day before my checkout. They gave no apologies or didn’t offer refunds whatsoever. I was so stressed out.

I like these sort of stays, and used Forenom in other cities. This one is in an block, it looks a bit tired outside, and you need to make sure to recognise that there are 3 different blocks of rooms, A, B, and C, and your room will be described as 15B or 34C and access is only through the relevant door. My apartment was nice, plenty of space and comfortable. It was a little grubby in places, the outside area needed a proper mop, and it was dusty in places. Nothing horrible, but a long way from a 5 star review.

The elevator only gets you to the 4th floor so if you’re staying on the 5th you have to take the stairs with all your luggage

Great location. Very quite. Simple room, good to sleep. The reason I am not giving it a higher rating is because the bathroom stank of sewer. Might have been one of the drains (p-trap not filled anymore?), as the bathroom itself was very clean, but this should have been caught by maintenance.

The place it's nice (although the entrance door slams violently and makes noise in the night). The appartments are conveniently located in city centre, you don't get keys but codes to go in.it was quite a pitty that the communication with the facility managment was so impersonal and that their answer at least was delayed of 24, so that it was not possible to solve small issues, for example with the dish washing machine.

I enjoyed the helsinki area. Apartments were clean inside and lovely decorated. However, on my final night in apartment I was broken into my apartment by armed burglar who had got into apartment and cut wires and managed to do it at ease. I was confronted by an intruder at 2am in my apartment in pitch black. Lucky he ran out of the door and into the corridor and I then had to wait for police to come. The police contact forenom who wanted me to stay in same complex where I just been broken into for the last night, I then left and stay in the Hilton in helskini airport. The police said the security for the apartments was not safe and I should claim compensation, despite reaching out to forenom twice they have not answered my despite. So stay here at your own risk.