Clarion Hotel Mestari

Welcoming staff & great breakfast in euro Location is close to HAM as well

Excellent customer service and good location. Huge thanks to Constantin ( hope the name is spelled accurately) and his colleague ( another male counter staff) for their patience and consistent assistance during our stay. The room was clean. And one can walk to the main attractions by walking.

Overall stay was ok. However room design was very weird. Bathroom floors were not heated which wasn’t great during the cold weather. Tried calling reception several times to request  for an extra heater as the room heating wasn’t sufficient. Nobody answered and had to go down to reception to request for one. Funny thing is even the reception staff was not aware if it was available.  I have never been to a hotel where the staff at reception would answer me with “I don’t know” or I’m not sure, I need to check. Breakfast spread was good with many choices.

The hotel is located very close to the central station with many restaurants and cafes in the surroundings. The facilities are very new and clean. However the rooms are not quite like the pictures, the standard double room we booked is so small that we can only open one luggage at a time and we ended upgrading to another room type. It's not a big difference in terms of money but we feel scammed and the perception isn't great. Another thing when we tried to use the sauna their staff told us we needed to pay for it and book a session in advance (at least two hours in advance I believe), which no one mentioned before not even when we check-in nor printed anywhere in the hotel. Overall the hardware is og high quality and I'm quite happy with it, however, the software in terms of service and communication has plenty of room to grow.

Good hotel. Hope the got more discount. If I visit Helsinki again will choose this hotel

Good!