Scandic Helsinki Hub

I booked a king-size bed room for three nights. The photos on the website showed a spacious room with a large front-facing window and a park view. However, when I checked in at the front desk, both my friend and I were given extremely poor rooms. As Asians, we felt we were being discriminated against. Guests checking in after us were given much better park-view rooms. The room I was given was extremely small — the smallest on the entire floor — with only one tiny window and an awkward slanted beam taking up space. The hotel staff claimed that ‘every room has a different layout’ and told us they were fully booked so no room changes were possible. But during our three-night stay, we passed by many rooms and none had such a bad layout. Also, I had booked a king-size bed, but they initially gave me a queen-size bed. Only after I complained did they say I could upgrade — but only if I paid extra. This is unacceptable and felt like clear racial discrimination. Fortunately, the booking platform later helped coordinate and arranged a partial refund for me.

This hotel is good location Very near to the city centre Also Close to the salmon soup at old harbour If you have time, try it

Centrally located, perfect to visit Helsinki. Huge breakfast buffet (even gluten free and vegan options). Unfortunately only one type of coffee ☕. Coffee urgently needs an update. The parking just below the hotel doesn't belong to the hotel but is expensive 45.- Euro per night.