Skarsnuten Mountain Resort & Spa

This place is a gem. Great views, great food, premium spa, and direct access to the ski slopes. We couldn't have been happier with this place. Breakfast is perfect with lots of options and a combination of standard and local recipes. The wine cellar is impressive and sommelier guided tastings are worthwhile.

This could be a really lovely hotel and the majority of the staff are wonderful, especially in the restaurant and spa. Unfortunately though for some strange reason the reception staff are completely incompetent, arrogant and rude and it really lets the whole place down. From the moment of arrival to the minute we left the staff at reception could not have tried harder to be unhelpful. It’s surprising that any of them have been given a customer facing role especially considering that most other members of staff in other departments have the intelligence to be welcoming and helpful. On a positive note the rooms are comfortable, restaurant good although definitely better options in town. The spa is beautiful but it’s a shame that no preference is given to hotel guests and over the New Year period there were many non residents drinking heavily and being loud. Not quite the relaxing environment you expect. Overall a pleasant stay but if the management of the hotel really care about their guests then I would strongly advise they provide further training to the reception team.

We enjoyed our stay at this hotel and enjoyed a good quality of cleanliness and hospitality. The evening meals were limited in their choice, but the quality was excellent. Breakfast buffet could have been improved with more variety and the layout of the spread. Saying this, it was a good experience and we’d likely return here in future.