Hampton Inn Henderson-I-85

It was totally not what I have expected in my hometown. I am a world New York Broadway Photographer traveler. We have an all with Broadway Productions has a membership for Hampton Inn. I felt like crying when I left this location after five days of what experience. This facility is under construction but however, they charges the regular price as if it was not. They do not follow the same protocol as the other Hampton Inn that Broadway Productions staff has experienced. Pictures speak louder than words. See for yourself.

I always book Hampton Inn's with confidence when traveling so I booked the non-refundable rate thinking this would be fine. WRONG. This is the dirtiest Hampton Inn I have ever stayed in. When I arrived, I noticed the grass was being mowed but it was knee high like it had not been mowed in a long time. The front doors are half broken and wouldn't close completely and covered in sticky filth. The floors are grimy and unkept. All the furniture is dirty and worn. When I arrived to my room it had an awful smell. They provided me fabreeze but it did not help. I was very disappointed because I will be traveling there for the next several weeks but will try to find another hotel in the area. It needs a drastic renovation and deep cleaning.

There were Bed bugs in Rm 511. The Staff did not seem surprised. We were Offered another room but where there's one bed bug there will be others. We Moved to another hotel. There was No charge for room . Hotel in need of refurbishing but that was minor compared to seeing live bed bug.

My experience was absolutely horrible on our last day which lends itself to a “2” rating . The toilet in our room overflowed. When I called the front desk to get some help , I was told to plunge the toilet myself . My family and I (including my elderly 75 year old mother) had to use the bathroom in the front lobby for the remainder of our stay . We had to use towels to soak up the overflowing water from the toilet . 2 stars , because of this. I was very disappointed, because we were not offered any other options to make the remainder of our stay better . Perhaps access to another available room to use a private bathroom or even a voucher for a free night at another Hampton in .

Almost every person I encountered that was a staff member of the hotel (with the exception of the cleaning staff) was rude and flippant. They are totally unconcerned with customer satisfaction and they have no interest in resolving issues (including a lack of hot water). It’s as if their job is not tied to a customer service industry where people are trying to feel comfortable when away from home. I have stayed at this hotel five times so far- all due to work- and my experience has been the exact same each time. I do not recommend this hotel because the staff acts like they are doing their customers a favor by being there on the job

I enjoyed the stay was very nice. The guest service staff was nice and friendly. The room was clean and I was able to get a good nights rest. The hot breakfast was very tasty and it really hit the spot.

Hilton is very fortunate to have Pantheria as an employee. She is personable, professional and provides outstanding, front desk, customer service. Only complaint we had was that our room faced the front of the hotel and the highway noise was loud. Also, a car show was in town and many of the participants started and rev’ed their cars before 5 am and they were so loud the windows of our room shook. No fault of the hotel except they need more sound proof windows. Ask for a room on the back side and I am sure they will try to accommodate you. Very convenient location when driving 85.

The Front Desk lady , Mrs Glinder was the best. Excellent Customer service, she went over and began to make sure my Family was happy. I really wish more front desk folks were liked her. Mrs.Glinder could teach a class. Old school with it. Society today is lacking this. Thanks again ,Mrs. Glinder. See you soon

They charge more than the other hotels within a 15 mile radius. This hotel is located directly across the hospital. The hotel could use some maintenance and landscaping upgrades to make it more appealing. The rates are absurd.