DoubleTree by Hilton Hotel Rochester

Awesome

Location is good but air conditioning can not adjust.

Hot Mess Was not informed that the hotel was under construction until checking in. For the amount we paid for the stay we should have had a fully functioning hotel. Upon arrival there were huge loud industrial fans going, no elevators both were broken, and no functioning bathrooms in the lobby. We were told the elevator is broken and we would have to carry our suitcases up the stairs to get to our room. The next day we were woken up VERY early by construction happening in all the rooms under us. Using hammers, jackhammers, and shaking the walls. Every night there were groups of people outside blocking off parts of the parking lot so people couldn’t park there having parties until 12-1am very loud and clearly drunk. The parking was very limited at the doors where you would enter to use the stairs to get to your room and they were blocking off the whole parking lot. When we were using the pool in the morning we went to the desk asking for towels as they were never replaced only a full basket of dirty towels, we swam for an hour and no one ever came with towels so we had to walk back to our rooms in our bathing suits dripping wet. Upon coming back to the room we found the cleaners had come in which was appreciated accept we had 3 people in our room and they were only giving us 2 shower towels which was extremely frustrating and also found that all of our stuff was packed up so they were touching more than they should have. Beds are very small!! Will not be returning.

Waist of money No available room when arrived, gave me one bed instead of double, dirtiest and ugliest room, broken elevators, broken room door Terrible hotel

The property was under construction. To start off, no rooms were available with our requested configuration of two double beds. Because of this, they gave an upgrade to one of their renovated rooms. The hotel was not ready as the renovated rooms had non functioning door locks, broken doors, and all kinds of other problems. For a fairly large property (I estimate 200 or so rooms/ there was ONE functioning elevator. Additionally, for checkin, there was one person on duty. This was during move in weekend for two nearby universities. They were completely unprepared. We had to wait about 15-20 minutes to register. Then we discovered there was no phone in the room. When attempt to call the front desk using my cell phone, the number was out of order. There was No Way to contact housekeeping except to walk back down to the front desk. When I informed them of the problem , they indicated that that knew about the phone line problem. I wouldn't expect these issues in a budget hotel, but to have this in an upscale hotel is unacceptable.

Not impressed. Check in was ridiculous. No rooms ready on time, and when they finally gave us a room key the room was occupied when we entered! They did remedy it but it was not ok. Elevators out of order when we checked in, and no phone in our room when we finally did get one. Very disappointing.