Windsor Hotel

When booking we asked about wheelchair accessibility and were told they were “fully compliant”. We asked specifically about “grab bars” in the shower and at the toilet and were told they had them. We were extremely disappointed to find that really the only accessible part of the hotel is that there are no stairs to some of the rooms and there are ramps in the passage instead of stairs. That’s where it ended. They advertise themselves as wheelchair accessible but you really have great difficulty getting a wheelchair into the bathroom, no grab bars in the shower or at the loo. They put a chair in the shower on request but my husband couldn’t get in to the shower because he had nothing to hold on to. He couldn’t reach the soap container at the basin, and the mirror at the basin is too high. Our feeling is that they haven’t actually consulted anybody who is actually in a wheelchair and the only thing they thought about was flat surfaces to get to the room. Absolutely nothing else has been considered. Very disappointing.

That this was our 4th stay at this hotel says it all and we will go again next year You cannot get a better spot to whalewatch. From your room, the dining room and lounges. Big windows giving you lovely views of Windsor bay directly in front of the hotel, where whales love to play and entertain, right across the expanse of Walker Bay to Danger Point lighthouse and the new harbour to your right. And all along the cliff path just across the road from the hotel So many restaurants, coffee shops nearby. Safe and all within walking distance. The hotel is gracious. Beautiful antique furniture dotted everywhere and a lovely collection of black and white photos recording the history of the hotel and Hermanus Rooms are bright, airy. Beds are comfortable, crisp linen and lovely hot showers. Tea, coffee station in room with fresh crunchies and choccies replaced everyday. Breakfast is included and is enormously satisfying. Lots of choice Staff are super friendly and nothing's too much for them. Anyhow now you know why we just love it there and will never stay anywhere else in Hermanus. Thank you to every staff member at the Windsor for making our stay as lovely as always Most especially our thanks go to Siyanda for accommodating our change of plans and ensuring we got our favourite room.

We stayed in a 2 bedroom apartment. Two bathrooms. All the kit you might need ( except a washing machine). Milk, cookies, chocolates, water, coffee, tea. There is a big Gas BBQ. Loads of cupboard space, comfortable beds. Daily maid service. You have access to a private garage. The apartments are very clean and well maintained. Ours overlooked the sea and we sat on the balcony watching whales. Don’t know what else to say really, other than this is an excellent place to stay in Hermanus, handy for the centre.

What a lovely mini getaway. We were made to feel so welcome, the service was great and the room - sea-facing - was so comfortable and clean. Breakfast was fantastic and, here again, the service was outstanding - everyone was friendly and welcoming. We will definitely be back again!

Awesome experience and view. The staff were absolutely terrific, efficient, friendly. Slept very well in a very comfortable bed. Room had coffee and tea making facilities with a fridge. All dstv channels etc. Breakfast was amazing with so much choice

Wow, what a nice apartment with anything you need and opposite the ocean, all with secured parking and even garages. Everything was great!