Stella Village Seaside Hotel

Super séjour

It has been the third year that we’re spending our family holidays in Stella Village Seaside Hotel. We’re not even thinking of looking for any other hotel. It’s a great place for family. The team is fantastic, they are very warm, welcoming, supportive, friendly and professional. The facilities are great, and it’s obvious that every year hotel owners are investing more and more to make the resort fancier and more comfortable. The beach is super! Thank you, looking forward to seeing you next year

This was our third visit previous in 2018 and it’s only got better! Amazing customer service - waitress/waiters/lifeguard/cleaners/barman/reception/animation team and kids club. This is what makes this resort for me 100% as they are just so friendly and happy to help - you just don’t get that everywhere and we have travelled a lot! My children are aged 2,7 and 9. Waterpark is a huge win! Maybe biggest in Crete plus onsite at the hotel. In addition to a number of pools and there are 5 extreme slides which you need to be 140cm in height, the next 4/5 slides you need to be 120cm all others you can access. Plenty to do for our children. Kids club aged 4 plus 10-12pm and 3-6pm and stay and play 1-3pm if looking for some shade. Cleanliness - again 10/10 rooms, pools and restaurants as well as toilets all very well cleaned. Food is probably 8/10 for adults and 10/10 for children. Generally food was very good at lunch and dinner and deserts/fruit also very delicious - you use an app for the other restaurants and very easy to use alternatively book at reception. The beach is just opposite the hotel in a calm bay not too deep and safe for everyone to swim. Collect clean towels everyday. There are activities in the day such as water polo -well organised by the animation team. They really do work so hard and make the entertainment lots of fun. There is a little train you can take on 1.5 hour journey up to the local town. In the evening there is a mini disco 8.30pm and entertainment also very good, including fireworks, Greek night, acrobatics and a pool party! Little shop on site and reasonably priced for inflatables, souvenirs and swimwear. I would recommend this hotel to any family- such a lovely holiday.

I will start by saying that I was very disappointed with the experience at Stella Village and that we will never return, not even to try Stella Palace. We had to choose a Standard room at the Village because we have two children, one 3 years old and one 1 year old, and both only sleep with us in the same room, so no other room option was suitable for us at this time. We received room 221. The bathroom is unacceptable. The room is in desperate need of renovation, from its appearance to the toilet, toilet brush, and toilet seat. The seat was yellowed from use, the brush was... unspeakably dirty, rusty, and damaged. The bathroom door and handle were rusty and damaged. We found the sink dirty... so 4 stars... I'm sorry, but this standard room isn't even 2-star quality. Not to mention the all-inclusive, which is a joke. The same food every day, no variety, we barely had anything to choose from. Lots of pizza and pasta, a few salads, and some fried foods. But that's it. Between breakfast and lunch, there is no snack bar open, so if you want to get something for the kids, you have to take it with you from breakfast. A complete disappointment. Ok, I understand the Village concept, but still, it's about a resort that is mocking its customers. For early booking in December 2023, for 2 adults, a child, and a baby, we paid €2300. Enormous for such conditions and mediocre services. It left a bitter taste! We will not repeat the experience. And yes, all-inclusive in Greece has a certain "reputation" and it was confirmed for us too.

This is our second trip here for 14 nights with our family to Stella village. Again we had a fantastic time. The food was once again very nice. The rooms were cleaned every day. The one thing we will miss the most is the friendships we made with all staff / bar staff especially makylos and Yannis - I do apologise for the spellings ha… them two alone are enough to make you want to return…, thank you for making our family holiday yet again unforgettable. See you all next year Shaun Lacey and little Faye Jager!!!! ;)

I am in love with this hotel and its staff. 🫶🏼🙌🏽They are wonderful people with a kind soul. The first time I came with a friend in 2023 and we cried when our exciting vacation in Stella Village ended. This year I brought my parents on vacation. I was very happy to meet 💁🏻‍♀️Lindita again - a very nice and pretty girl. Very attentive and responsive. She brought me to my senses when I fainted, and was with me until I felt better. 🙋🏻Ledian is a wonderful guy who works immediately. He will always advise you to try something new in terms of food. 🥃💁🏻‍♂️ Temour is a very nice and smiling guy at the bar, with whom my family and I have the same views on some things. And, the most important person, for whose discos we travel from another country for the second year in a row - 🎶DJ SPIROS 🔥🎧!!! This is a unique and inimitable guy who with his sets will create for you not only the most pleasant atmosphere for the evening, but also set a great mood for the entire vacation! Customer focus at the highest level! We had a blast! The whole family thanks you for your support and care, for the pleasant emotions and moments spent in Stella Village.💃🏼🔥✨

We recently enjoyed a holiday at Stella Village and were thoroughly impressed by the exceptional staff. From the moment we arrived, they went above and beyond to ensure we had a comfortable stay, always friendly, attentive, and professional. Their service really stood out and made our time here more enjoyable, I do have to shout out to Andy in the Mediterranean restaurant. He really did make a true friend in my son. Great guy 😀 The water park was a highlight, especially for families. There were plenty of activities to keep everyone entertained. However, we did notice some issues with the smaller slides at the back of the park. These areas received very little attention from the lifeguards, which unfortunately led to some adults behaving irresponsibly. It got to the point where we felt uncomfortable and had to leave that area for the day, which was disappointing. The pools, while numerous, didn’t quite feel right for us. The resort has lots of small pools scattered around, but we felt a single, larger pool would have been much more enjoyable and practical. A more modern pool design could really enhance the overall experience. As for the food, it was okay but not outstanding. It was quite repetitive, and while there was variety, it felt very similar each night. A big issue was that the food was often lukewarm, which took away from the dining experience. A bit more attention to ensuring the food is hot would go a long way in improving mealtimes. The accommodation itself, while comfortable, didn’t quite meet the 4-star standard it’s advertised as. I would personally rate it closer to 3 stars, as the rooms felt a little outdated and in need of some modernization. Despite these minor issues, the fantastic staff and the beautiful setting made our holiday enjoyable overall. With some improvements to the food, pool design, and safety in certain areas of the water park, this place could be truly outstanding. We would still recommend it for families, especially if you’re looking for great service and a lively atmosphere.

I must say what a fantastic holiday. Hotel was so well positioned just across from the sea. Our room was really lovely bed so comfortable and pillows soft. The bedding was of a top quality.pool area plenty of sun beds and clean. Emily on the pool bar so friendly and hard working. My husband is gluten free and he was so well looked after by Georgia in the restaurant staff were amazing thank you . Would recommend as a top holiday.

Very nice hotel with great location and service. The sea is nearby. But the best is a staff. Very friendly people - Lika, Andy, Captain (aka pizza boy - Im sorry, I don’t remember his name), Dima and the others.. This is the main and best from the accommodation - friendly atmosohere and small nuances. Just thank you very much!