Grand Hotel Holiday Resort

We stayed for 2 weeks, and had an amazing time. Staff were so very friendly and helpful. Especially the restaurant staff (both morning and evening), who made us (and our daughter) so welcome. The hotel is clean and well kept, pools and recreational areas are great and the kids club was a real hit with our daughter. Totally recommend the mini disco for little ones to burn off energy after a busy day. Food was good - fewer options for for vegetarians but options clearly marked. Did find the rooms to be quite noisy, but that is very dependant on your neighbours! The free hotel mini bus to the beach was very helpful, but the walk isn’t far if you prefer to have a stroll down to the beach. Definitely recommend, especially if you’re travelling with family.

This review relates to the spa at the resort. Maria welcomed us - she is friendly, knowledgeable, efficient, very professional. I had a Cretan massage with Dorita. You have to treat yourself to this experience. Cretan massage is a type of deep tissue massage that is out of this world. And Dorita is just wonderful.

I really enjoyed my time here. It's such an amazing hotel. It was clean and the food was lovely. All staff were pleasant and lovely to deal with. The staff at the spa, was my absolute favourite, and the experience was amazing. I had such a great time.

We are back from spending a lovely holiday at Grand Resort. We chose this hotel due to good TripAdvisor reviews and we were not disappointed (except one flaw). The hotel is spotless with the cleaning doing an excellent job maintaining the hotel on top condition. The rooms are built on hillside and they provide lovely view of the sea and mountain. Kettles can be found in the room to make coffee and tea if you are bored to go to the pool bar. The hotel is quite steep but they have shuttle buggies available if you are too tired to walk. The food variety is ok and we had a dinner in the Italian restaurant which was delicious. But the true gem of this hotel are the staff. Everyone (almost) do their best to make you feel welcome. Special mention to Anna in the Pool bar and Socrates in the upper pool bar. Also George and Kostas in the evening bar. All of them greeted us every day with the smile. The only complaint i have to point out is that when we arrived at the hotel the reception was quite busy. A lovely man greeted us and was checking our passports. During that time his co-worker ( a woman with red hair) interrupted him and she was trying to argue with him about something. You could see clearly that she was insulting him and all this was happened in front of us. We didn't understand the reason but the man (i cant remember his name) tried to remain calm and was very professional. He was smiling but you could clearly see that he was frustrated and sad. He kept smiling with calm look on his face and talked to us about hotel facilities. This was admirable and despite all negativity from his coworker he made us feel very welcome. This was the only negative experience we had and thus we are giving the hotel 4/5 rating.

We’ve just returned from a two week holiday here. We had a great time. The hotel is a very good 4 star hotel. The rooms are basic, we booked two rooms, one for my husband and I and another for our 2 teens. We booked 2 superior sea views, and I’d emailed the hotel to request that the rooms are next to each other. The rooms were opposite each other in block 900. Which meant only one had a sea view and the other a mountain/road view. The sea/pool view room was dated but huge, the other was very small but more modern. I think the decor varies from room to room. We did ask reception if we could possibly move to have 2 sea view rooms as we’d paid for , but the only rooms available were right at the top of the hill and were both very small, our kids preferred their huge room! It was disappointing but did not ruin our holiday. The hotel is spotlessly clean and the grounds are maintained very well. Rooms were cleaned and towels changed daily. The staff are all lovely , as mentioned in other reviews, George and the restaurant staff are happy and friendly. Luca does a fantastic job of entertaining and we loved his aqua aerobics! The food is plentiful and changes daily, lots of delicious things to choose from. The a la cart restaurants are very good, make sure you go hungry as you get a lot of food! My only criticism is the meat was sometimes very fatty in the buffet restaurant. Another negative is the gym, which I know is not on everyone’s top things to do on holiday! But it had no air conditioning, no free weights and not enough machines to use. The water slides are great fun, all the pools are clean and safe, lifeguards around all the time, plus there was always plenty of sunbeds even after 10am, no getting up at stupid a clock to reserve! We walked into Stalis a few times in the evening which takes around 20 mins with lots of bars a restaurants available. We also used the free shuttle to the beach from the hotel on some days too. The beach is busy but great for a change. We also walked into Hersonissos, which again is about 20/30 min walk. We taxied back for €20 but we preferred Stalis. Just be aware the road outside the hotel is a busy main road, but there is an underground crossing you can use. We would definitely recommend this great family hotel, not sure if we’d go back as we like to try new places, but never say never!!

We were very well welcomed on arrival by Alexandros and his team who are pleasant and very helpful. Victor (transfer’s driver) accompanied us to our room with a smile and a friendly manner. Our room number 1028 met our expectations. The bedding is good. The towels in the room were changed every day by the chambermaids, thank you for that. The restaurant service run by the friendly George satisfied us both in terms of the food served and the courtesy of all the team. The all inclusive proposes varied buffet with a good food and plenty of fruit. We recommend that you dine à la carte in the Greek restaurant which is excellent with attentive staff. Safety around the pools and especially around the 5 awesome waterslides are perfectly managed by the two professional life guards in charge who are doing a great job and give us a lot of fun at the same time. Finally we enjoyed the evening shows, including circus, magic and Abba presented by the animation team. We would be delighted to return to this hotel for another holiday.