The Ritz-Carlton, Herzliya

Very lovely hotel. Rooms were clean with a nice view of the marina. Pool area was nice with sufficient chairs. Front desk was very personable. Breakfast was inclded in a nice dining are with good selection and good service. The only issue was that the weather was cool and windy but that was not the fault of the hotel. I suggest you go in season-April-September.

We had a terrible experience at the ritz spa. We booked 3 messages for Monday 11/4. The conversation over the phone was clear. I had someone close by when I was booking who confirmed I said Monday over the phone. The hotel send me a confirmation of the booking that I did not confirm or pay any attention to. Apparently, the confirmation said the 3 messages were booked for a day earlier. We missed the messages and were charged for them. I kindly asked the management to review the conversation (as the hotel records conversations for quality assurance). My request was denied and ignored. I sent numerous communication requests kindly asking for this matter to be looked into. Spa manager and Customer relations manager both ignored my emails and phone calls. I was expecting much more from Ritz customer service.

Apparently the Rich don't need any more guests... because three times I called their reservation center to book a night, in all three cases I was treated and serviced as if they were doing me a favor by even treating me. The third time was the most shocking, an operator named Tal, spoke to me shockingly. Before I even told her the date I wanted to arrive, she started detailing all the hotel procedures that I mentioned to her that we'll just start from the beginning to see if the date is free at all.

Beautiful large room with Marina view and wonderful balcony. Hotel is steps from the beach and above a lively promenade with restaurants, the marina, and an attached shopping mall. Visited hotel spa which was every upscale. Pool was still closed due to weather, but that did not detract from the experience. Hearty and tasty shabbat buffet dinner, as well as a nice breakfast and good service from check-in to the lobby bar. Nice alternative to a stay in Tel Aviv for those looking to a quieter getaway but within striking range of nightlife and the beach.

We very much enjoyed our stay at the Ritz-Carlton Herzliya. The staff was very friendly and the facilities of the hotel very pleasant - especially the spa and the fitness centre (which have an amazing view on the ocean too). We also very much appreciated the breakfast at the hotel, which quality and variety was outstanding - together with the top service and the view on the harbour.

Firstly just want to say this is unsolicited feedback :) We stayed for one night at the Ritz Carlton through a generous donation of a night of board from an anonymous donor for oncology patients. The hotel provided breakfast free of charge from their side. Having lived in Israel for many years and stayed at plenty of hotels over the years, and having stayed at many 5* establishments in Europe and the US, I have to say the service provided at the Ritz Carlton Herzlia is world class. The staff were attentive to every need, polite and friendly. The facilities are also top notch and the breakfast was simply scrumptious. Service in the restaurant was also fantastic. The hotel is located within the Herzlia Marina area where are also a range of restaurants and a shopping mall. Parking was provided free of charge as part of the accommodation. If you're looking to be spoilt and experience real 5* treatment in Israel, you should seriously consider the Ritz Carlton in Herzlia. Checkout was at 12pm which is later than most hotels in Israel (usually between 10 and 11am). We had a really relaxing time.