Hunguest Helios Hévíz

No reviews since 2018 . . . let's update things in November 2023. The entire hotel has been beautifully renovated and is worthy of a four star rating. The design and architecture are really super and they are currently building a new thermal water spa. All new furniture and great design everywhere. Good parking. HOWEVER . . . . whether Covid has hit them, or maybe they just can't get the right staff I am not sure. The problem for me is the food. The food standard is very high and the kitchen staff produce wonderful tasty dishes. BUT, the Bain Marie / buffet system doesn't work and all the food is always virtually cold. The plates too are cold even though they are in a heater unit to warm them up After a week here we have not enjoyed a good, warm meal which we need n mid November. If you enjoy cold scrambled egg off a cold plate you are in the right place. Tonight we were the first down to dinner. All the food had been cooked and left out on the buffet to go cold as no-one had switched on the overhead heater/lamps. That's crazy !! There were also two tureens of soup - both only lukewarm. The stairs are dirty and need a good sweep/clean. There is a new display cabinet in the dining room which is covered in dust and also needs a good clean. Pity !!

Das Essen war sehr lecker das hotel sehr sauber . Personal sehr unfreundlich und nicht so hilfsbereit bei Problemen.