Senoumi

Beautiful hotel, overall good service except one front desk staff. We reserved a 10:00 shuttle for 8 people the night before departure, but by the time we arrived(before 10)they told us the bus is full so that we can not get in. I wonder if we made a reservation, we should be promised to have 8 seats or else it should not be called as a reservation but a “bus schedule”. Also, we told the staff multiple times that we are in a hurry that we need to catch the train and that’s why we made a reservation in advance. The staff also told us the next shuttle will come at 10:21 but actually it leaves at 10:31 which means we definitely missed the train ( if the staff communicated the time 10:31 clearly, we would walk to the station so we could still catch the train, instead, he said the bus will come at 10:21 so we wait) Huge disappointment and definitely a ****** to this trip. Please remove the bus reservation service as you don’t have any, thanks.

定的最大的房型感覺也沒有很大的樣子！房間有温泉環境真的很漂亮！但是周邊真的也是什麼都沒有！感覺還是不太方便！晚上風感覺酒店隔音不太好外面風多少大房間裏聲音多少響！不帶誇張的！

食事も景色も温泉もサービスも、全てが最高な旅館! また訪れたいです！！！名物の金目鯛美味しかったなぁ🥹🥹🥹連れてった友達も喜んでくれました🥺