SureStay Plus Hotel by Best Western Highland Poughkeepsie

Bed was a little soft for me, and had some kind of plastic covering on the mattress that made it a bit noisy with movement. But the room was a good size and the coffee was good.

Room lacked toilet paper and shampoo. Connecting doors are ultra thin, can hear next door neighbors clearly, even when speaking quietly. This was an issue because the neighbors were up until 1 or 2 AM each night.

Booked on *******, hotel claimed no room, Called ******* to straightened out. Hotel staff very rude, unprofessional.

No coffee in room but 24 hour coffee in lobby. A very quiet place and a picnic table in back

The staff were helpful with suggestions in the area and accommodations were nice. I’d stay here again in the future.

Convenient for visiting family. Room was clean. However, due to staff shortage, we had to obtain our own fresh towels each evening upon returning to our room. Breakfast was very poorly done. Most of our 3 days there was very little available for breakfast. Ended up just having a bowl of cereal one morning. Upon check in, was told there would be an extra $100 added for incidentals that would be removed at check out. But at checkout, there was a charge of $183. It took 2 days for that charge to be refunded to my bank account. There was a very nice lady at checkout that was very helpful in getting this matter resolved. Overall I would stay here again, despite what sounds like a bad review. If breakfast was better and room service was better, this would be just right for our trips to the area to visit family.