Courtyard Portland Hillsboro

Incidental was held over a month despite me calling to speak to a supervisor every week until i received it back.

Room is spacious and clean. Front desk staff, Elizabeth, who is also Assistant GM, is very helpful and super kind. She tries to accommodate all our requests. Location is nice, near shopping center. Breakfast is very nice - per order at Bistro and not buffet style.

Location was ok super quite place.

I cannot believe this is a Marriott hotel! First let me start off by saying that we were greeted very well at check in. The staff was very friendly and helpful. But once we got to the room I was absolutely disgusted. I am not normally a really picky girl when it comes to hotel rooms. We were only there to sleep and then back to our travels the next day but the room was disgusting. This hotel was the most expensive out of the 3 that we booked on our trip and by FAR the filthiest(and this includes a stay at Motel 6)! The shower doors were very dirty with soap scum. The bathroom shower had big black LONG hair in two different spots on the floor. The hair continued in the corner of the bathroom tiles. These weren't like little hairs that maybe got missed by a broom and a mop, these were very long hairs. There was hair in the sink of the bathroom and there was a BIG patch of mold in the upper corner of the ceiling. All of these problems were in the bathroom. One of the places that should be the cleanest. Also, they tell you that breakfast is from 7-10, but be prepared to order and pay. It is not complimentary. They do have complimentary coffee, but no creamer. If you are a coffee drinker, hope you like half and half because that is all they have. There was a lady at the desk when we were checking out trying to get a room and it was mostly full and I ALMOST told her not to bother, stay somewhere else. I have been told my locals that the Holiday Inn Express is very clean!

I am a Lifetime Titanium Elite (which no longer exists) less than 1% of Bonvoy customers reach that level. I asked for a 1 pm checkin and a noon checkout when asked via the app. Arrived at the hotel at 1:27 pm and was told, you are not an Ambassador, if you want to check in (there is a $20 charge), so pissed off I left. Called the Elite hotline and they were going to get me another room, but I decided to just stay at the Courtyard. HERE is my point, if you are an elite member, DO NOT EVEN THINK OF STAYING AT THIS HOTEL!!!!!! I personally will never EVER come back here, sad too to be treated this way, know that I am spoiled, but why would you not just let me check in. Piss poor customer service, 2,577 nights at Marriott hotels in 24 years

Hotel was fine and front desk staff helpful. Hotel area has plenty of food choices. The hotel lacked much for breakfast options which was a disappointment Bed was comfortable and the room is spacious and it was quiet. Shower had good water pressure.

Horrible front desk! Sketchy Parking lot... Seem to lack security... Rooms are smaller but updated beautifully... but due to the front desk experience, we won't be back. Incredible rude, didn't seem like they had any desire to be there. Quite unfortunate because the rooms are beautifully done. I had stayed at this hotel 6 or 7 different times prior to this experience.... but their complete avoidance of the issue (Charged my account 3 times for 1 room for 1 night... booked direct thru their site and I'm a Marriott member.... Sad. Very Sad.

Watch Out! Hidden charge for parking (in their parking lot, with no valet, poor lighting, and no security) appeared up on my credit card after departing. The charge was never mentioned when making a reservation or when checking in. Room was comfy and spacious. The hotel is right by the highway and you can hear highway traffic all night so you need to run or bring a fan. Also show at the buffet at least 1 hour before it is over. We showed up at the buffet 30 minutes before it is over (8:30 AM) and they were out of fruit, orange juice, cups, and other items. A guest and I asked the hostess but nothing was ever re-stocked and the hostess appeared overloaded.

Stay somewhere else. Booked an 1 bedroom with sofa in advance. Mobile checked 2 days before arrival. Reservation for 2 adults 2 kids. Got the room with a meeting table in the main area!!! Complained at reception and been lied to face all 1 bedrooms are the same. Receptionist name was Tina, just mentioned her name since she lied to me. I showed her pictures with the room I booked, she changed her story. No manager available, she offered to call the kitchen supervisor!! Been told there are no other rooms available… even if I made a reservation. They offer to send me to a different hotel. Absolutely crazy customer service, stay somewhere else.