Omni Hilton Head Oceanfront Resort

Resorts are always great

The biggest and most disturbing experience was finding a used tampon in the hot tub. While I understand things happen, but this was absolutely disgusting for my children to see. They did not even drain the hot tub. I was told they cleaned the hot tub upon my husband mentioning to the staff, but that is disgusting and I would expect it completely drained. If this was the only issue, I probably would have chalked it up to a one off issue. The second thing is that the website advertises that kids eat breakfast and lunch free and get 50% off dinner with an adult entree purchase. This was a huge selling point for us because my husband and I are not big lunch eaters, so the kids eating free sounded fantastic. I even called to confirm this was accurate before our stay, and they confirmed yes! Fast forward to our stay, we order the kids lunch by the pool and were told adult meals need to be purchased for lunch too in order to get the kids free. We spoke to the manager at the Buoy Bar that day who advised us they were receiving several complaints about this and they were addressing it with corporate. He said he would make sure we did not pay for any of the kids meals during our stay. I thought okay, that’s fantastic! The next day at the pool, I brought this up to the manager when ordering my kids lunch and she actually laughed at me saying the other manager doesn’t know what he’s talking about and it is what it is. She totally dismissed any concerns and told

The staff is super friendly and take care of you every step of the way: check-in, while your relaxing, while you eating and moving from the pool to the beach. Or even if you are going off the property!!

The whole hotel is "okay". It lacks love - all a bit run down. At the end when you check out you are charged another 40 usd service charge - for what? Why not letting guests now this upfront?

Such a perfect family friendly resort! We went for MDW and there were so many fun activities all day. Staff was nothing short of wonderful. Beautiful grounds and very well maintained. This was our second trip-- first with the kids. We came for our first babymoon years ago and knew we would be returning!

Could not say enough positive about this location. From the moment we arrived we were blown away at the care and attention of the staff.