Sheraton Grand Hiroshima Hotel

During our trip to Japan we stayed in several hotels. Only this one corresponds to the declared class (4 stars) by international, not just Japanese, standards. Excellent location in the very center of the city, qualified and hospitable staff, a large light room with an "urban" view from the window, all electrical equipment and plumbing in the room are in excellent condition, cleanliness reigns everywhere. It is obvious that all the employees of this hotel work - and work well - and do not just give all the guests "service bows".

Nice hotel. Great view from the hotel room. Amazing spot close to the Hiroshima station when you arrive and want to depart to the airport. People all kind and very efficient, respectful and supportive. We loved Hiroshima.

Overall its a good hotel with very good service. Location next to hiroshima station which was very convenient. However, disappointed with buffet dinner. Although hotel guest were offered 25% off. Mainly because of quality and most food offered were cold. For example, the grilled beef was not a slice as in the picture. It came in a small bowl with 2 tiny finger size beef which was cold. You know what happens when you put cold fat beef in your mouth! The buffet breakfast was unsatisfactory either. Sam kind of salad as dinner. For me i am a very simple person. Let me have my bacon and eggs, toast and coffee, i would be very satisfied. Unfortunately, it was not so! The eggs were fried in a bowl (cold as usual ) and there was something between ham and bacon but not everyday. Again most of the food were cold! Imagine a cold winter day of 1 degree celcius outside. And having to eat food that were not even warm! I would very much like to stay there again but would not eat there. Finally, i provided my credit card for check in so that any charges incurred could be deducted. But do not understand why they wanted me to pay for the buffet dinner first? Even though i had given them my room number? I obviously have no problem paying for anything!

Excellent location and service. I will visit again.

Excellent hotel and convenient location. Room is clean and have English speaking staff. Recommend

Excellent hotel, lovely rooms and great location. Staff all very helpful. Only reason didn’t get full set of 5 stars is because extra charge to use swimming pool