Sheraton Grand Hiroshima Hotel

Cannot say too much negative as this hotel is in perfect distance for transfers to any direction doesn’t matter if using Shinkansen, bus or any JR. But it’s the very first time in my life the hotel wanted to charge me around 8.000 Yen to get the room before 3 pm (official check in time). The room was completely ready and due to my Shinkansen arrival I have to wait around 3 hours. Absolutely no go from my perspective and awkward management for such a hotel in which you spend a lot of many and it’s called Sheraton.

Overall its a good hotel with very good service. Location next to hiroshima station which was very convenient. However, disappointed with buffet dinner. Although hotel guest were offered 25% off. Mainly because of quality and most food offered were cold. For example, the grilled beef was not a slice as in the picture. It came in a small bowl with 2 tiny finger size beef which was cold. You know what happens when you put cold fat beef in your mouth! The buffet breakfast was unsatisfactory either. Sam kind of salad as dinner. For me i am a very simple person. Let me have my bacon and eggs, toast and coffee, i would be very satisfied. Unfortunately, it was not so! The eggs were fried in a bowl (cold as usual ) and there was something between ham and bacon but not everyday. Again most of the food were cold! Imagine a cold winter day of 1 degree celcius outside. And having to eat food that were not even warm! I would very much like to stay there again but would not eat there. Finally, i provided my credit card for check in so that any charges incurred could be deducted. But do not understand why they wanted me to pay for the buffet dinner first? Even though i had given them my room number? I obviously have no problem paying for anything!

Not sure how they rationalize charging extra for use of the pool, which is standard at every other hotel I’ve ever stayed at. For this reason would not go back.

Excellent hotel and convenient location. Room is clean and have English speaking staff. Recommend

Right next to station! I think its one of the best in hiroshima!

Platinum Elite Marriott member. Asked for a 1pm checkout. Denied. They said because I was travelling with others (separate room booked on a separate reservation) that only one room could be granted late checkout per "policy" and that they couldn't honor my status (guaranteed 4pm checkout) because I had booked through a third party website. Irony in it all was I had to wait until 4pm the day before to check-in because my room wasn't ready as the people before me had a late checkout.