YULIJANTIK
30 november 2024
If booking this hotel must be carefully. One day before check in reception send WhatsApp to confirm when will be check in. We inform check in 19.00 pm and we arrived 19.30 but reception said all room full. We are surprise pay already and confirm also. She said waiting to inform manager until 45 minute she not give us room. I am angry and confirm to trip.com about this problem. After that she give us room very bad just making stress and very very not good service. She lie the room full just making problem. Thank you trip.com for compensation please more carefully for cooperation with hotel. This is our first time booking hotel with very bad reception. Never again to book this hotel and this is true review. so for booking this hotel thinking again for not like us. Thank you
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