Asian Ruby Hotel Apartment - 122F Bui Thi Xuân Street recensioner

I had booked hotel for 10 days in December 2023, mainly based on the reviews of good location, staff, value for money etc. I travelled some 40+ hours from Europe and checked in late evening. Upon checking in I found the staff did not speak English, except to say limited words like passport and 3 percent when I offered my credit card. Nowhere in the booking via *********** did it mention 3 percent surcharge. The third word the 'receptionist' could say was 'cash'. As I was staying for multiple nights I was not carrying 20million VND with me. I offered to pay the first night with the 3 percent surcharge and exchange money the next day. This was not acceptable. The room was the 'VIP' room that I booked, so hopes were high but when unpacking, I found the safe was locked. I contacted 'reception' who sent a person to fix it but couldn't. I went down to reception to be asked to be moved to a comparable room with a workable safe. As I write, I am still waiting to hear back. Not what I was expecting tha is for sure.