Cochin Zen Hotel

The location is actually quite good, the building was renewed and renovated into a nice hotel. However, the staff were not well trained and not kind. I don't feel I am welcomed. For example: 1. Cleaning staff was very noisy outside the corridor. They were chatting loudly and threw the linen and supplies on the floor and making loud noises. I could not sleep starting from 8am every day. 2. The Staff at the canteen cancelled my noodle order without notifying me until i asked. I ordered it at the noodle bar 30mins before the end of breakfast time. The staff told me my noodle order was "sold out" (because they have cleaned up the noodle bar) when I asked her where was my noodle. I could feel that they want to clean up the restaurant as soon as possible so that they can off their work. 3. I was rudely requested to leave the room before the agreed check-out time. They explained that because the hotel has many guests on that day so they need me to check out immediately. And when I am at the reception to do the check-out procedure, the woman in black suit looked me in a unfriendly way. Have I done something wrong? I am sorry for checking out on time but not earlier. I guess not checking out much earlier before standard check-out time should caused them inconvenience because they don't have extra time to clean and get off work earlier. The hotel management has serious problem and not customer-oriented. I hope the management can see my feedback above and improve it before too late.

I recently stayed at the Cochin Zen Hotel and thoroughly enjoyed my time there. The location is fantastic, making it easy to explore the city. The breakfast buffet was delicious, offering a variety of options to suit different tastes. One of the highlights of my stay was the roofdeck pool, which provided an amazing view of the surrounding area. Overall, I highly recommend the Cochin Zen Hotel for a comfortable and enjoyable stay.

The room which I booked was clean and just nice for solo traveling too. The hot water was enough for filling the whole bathtub. Shower’s water pressure was also good. I was able to enjoy bath time there. The location is also great. Friendly staffs. Breakfast was many selection and good. I recommend this hotel.

Very neat and the staff very accommodating! Close to many attractions and restaurants! Highly recommend this hotel

The hotel room had cockroaches in the room roaming in the night. As an allergic person, I was unable to sleep all night. No one was available at the reception to help out. When I contacted them in the morning, all they said was , we will give you 5% discount in next trip. Totally disgusted stay!

The hotel is located in downtown, accessible by walking distance to markets and restaurants. Nice rooftop jacuzzi and bar. Only think is that rooms has narrow walls.