M Hotel Saigon recensioner

I’ve stayed here many times the last five years  just love their breakfast make sure you have a good start with a coffee and amazing pho . and the front counter all the guys at front doors so amazing job

M Studio Hotel is strategically located within District 1, within walking distance to most of the area. All the hotel staff (be it Receptionist, Bellboy, Housekeeping, Waiters, etc) encountered are polite and professional. Room is clean and well maint. Well and wide spread of Breakfast buffet and I was looking forward to it every morning! They do serve nice Vietnam coffee there. Read about the noise from the pubs nearby and I was prepared for it. However, I wasn't expecting the fact that I could hear the conversation from my next door. Not too sure if the walls are all made of partitions without any sound proofing done, but if you are a light sleeper, you might want to reconsider your selection.

Chic, clean and super convenient hotel in a great location!

The hotel fell short of expectations, with issues in cleanliness, unresponsive staff, and poorly maintained amenities. Improvements in these areas are essential to provide a better guest experience.

nice ambiance beautiful room friendly staff good location

I recently completed a three-night stay at M Hotel Saigon, and while my overall experience was satisfactory, I am deeply disappointed with how a particular situation was handled during my stay. I feel it is necessary to bring this to your attention to ensure that future incidents of a similar nature are managed more professionally. During my stay, I received a call from the hotel receptionist, informing me that a complaint had been made against me for making excessive noise at night and disturbing other guests. This accusation was both untrue and extremely embarrassing. I want to state clearly that I did not make any noise during the night. My partner and I were asleep, and the only possible sounds from my room were regular movements such as walking to the restroom or flushing the toilet—none of which could be considered excessive or disruptive. I have stayed at both M City Hotel and M Hotel Saigon multiple times this year, and this is the first time I have ever encountered such an issue. I expect the hotel to handle such complaints with greater care and discretion. Instead, I was put in a very uncomfortable situation where I was asked directly whether I had made noise or not, as if I had to defend myself against an unsubstantiated claim. Even after this incident, I decided to file a complaint with the hotel booking platform regarding the way this was handled. Shortly after that, when I returned to the hotel at night, one of your staff members approached me in the lobby and apologized. While I appreciate the apology, I still feel the need to bring this matter directly to the hotel’s attention because it highlights a significant issue in how guest complaints are handled. I believe that in situations like this, the hotel should conduct proper verification rather than immediately confronting a guest based solely on a complaint from another party. Making a judgment without any form of investigation not only creates an unfair experience for the accused guest but also diminishes the professionalism of the hotel’s service. I urge your management to review how such complaints are handled in the future. A better approach would be to verify the claim before reaching out to the guest, perhaps by checking security footage or monitoring noise levels before assuming wrongdoing. This would ensure a more fair and respectful experience for all guests. Furthermore, I initially sent an email regarding this issue but have received no response. The lack of acknowledgment only adds to my disappointment. Since my concerns have been ignored, I have no choice but to express them publicly through this review. I sincerely hope your management will take this matter seriously and improve your complaint-handling process to prevent similar experiences for future guests.

Great location and quiet despite all the clubs around. Only had a problem of noise because the room neighbors kept their door open until 1am with children playing inside... Cleanliness was not great though, the ground below the nightstand was really dirty, same for the space in the sliding door of the shower. Bed sheets were good. I had a good sleep overall. The arrangement inside is not very smart, shower easily makes the toilet paper wet. And some furnitures like the nightstand feels out of touch.

The location was so perfect, right next to the best shopping mall in Saigon (Takashimaya). The room was clean and very spacious. The bathtub was the main highlight.

The M Hotel Saigon is a very nice hotel. My room was big and had a great view. The bed was very comfortable. Moreover, the service team is very friendly and supportive. The location is also central and many sightseeing spots are close. I would definitely book it again.

This was a really great hotel located literally less than 50 steps away from Takashimaya as shown in the images. The design of the hotel was modern and chic. Finishes in the hotel were also of good quality. Didn't try the breakfast, so cannot comment on that. Staff were friendly and very ready to assist. Highly recommended.

Very near to Saigon centre. But also very near to bars. Thus night time will be lively and may not be recommended for night walks unless you are interested in night activities. Hotel service is accommodating and very polite. Complete amenities and breakfast buffet is good. Enjoyable stay overall except for some noise due to the area. But quieten down by 1230am

Good locations. Friendly staff. Easily to getting around.

Location is great as just beside takashimaya sc. Below has bars, food so practically everything. Hotel staff is helpful too. Even brought up delivery food to the room. Breakfast varieties can improve by changing menu as you can imagine staying for 3 days and having the same exact menu for the 3 mornings.. room is good enough quiet as I assume no hotel is really quiet due to the traffic and common hons in hcmc. Stayed on the highest floor with the gym right beside. Life needs card to access to room levels so it's safety.

Loved the location but the bathroom is built in a way that is more for couples than friends. No division between the shower and the toilet bowl so if you shower the toilet bowl also gets wet. Bathtub is out in the open with the sink.