Lotus Saigon Hotel

I had a nice stay at this hotel. The location is great, and the breakfast has a few decent options. Although the hotel is a bit old, the friendly and helpful staff made it enjoyable. Overall, a solid choice!

Friendly and great staff and a great breakfast menu

Well as you enter the hotel a bad toilet smell hits you.. Furthermore the receptionists provide poor service Despite our check in was at 1 pm and we arrived from Australia overnight ,having been tired ,sleepless and exhausted ,the receptionists did not care less and they did provide room just before 3 pm . Furthermore they insisted for 2000 Vietnam dongs as deposit when I refused as it did not mention the trip .com as condition of staying at the hotel ,then they demanded to hold my passport until we checked out . So wouldn't not recommend this hotel.

Good swimming pool, hotel staff relatively good, locatoon relatively good but condition of rooms and design is kind of a little bit old, doors are a little bit old, I feel like it's an older relatively lux hotel.

I was very happy with my stay here! Room was clean and spacious, the restaurant food was tasty, and every staff member was very helpful and kind! I'd like to especially thank the receptionists and guards that were on duty during my stay there. I don't remember their names, but what made me deeply thankful is how helpful they were, and here's why: I'm a slightly disabled person (my disability is almost not visible, nevertheless, sometimes it can cause some complications) and also since an accident two years ago which involved stairs, I'm really scared of walking up or down the stairs if there's not anything to hold on to. I didn't pay attention when booking this hotel, but when I arrived there, I saw that one part of their entrance staircase had no railing to hold on to, and then there were pillars and decorations right next to where the railing started, on both sides of the staircase, which made it difficult to access the railing. So it was kind of hard for me to take those stairs, but I managed to walk them 1-2 times. But then, some of their staff members must have noticed I'm having some issues while taking the stairs, and since then, every time I was going out or coming back to the hotel, someone from the reception would come and offer me a hand to walk the stairs. It was really sweet how they helped me without me asking them to do so, and also without judging me or asking personal questions about my disability. Truly wish them all the best!

Good location, walkable to war museum and other sights. Starbucks across the road. Nice buffet breakfast, equipped gym and lovely swimming pool on roof. Good service at check in, carrying bags, helping with grab taxis and when calling for extra pillows, towels, etc.