Nicecy Saigon Hotel

Horrible experience!  1. Our room came with windows but cannot be open. The ventilation is super poor. The windows were super dirty too…  2. We booked 2  triple family rooms but we were given only 1 triple room while the other room was only a double room, with a tiny sofa bed. When we asked for a change to normal triple room they could not give us the triple room as it had been booked by others. We already paid for the triple room because it was prepaid via trip.com. It was difficult to communicate as we asked many times but they were unable to do anything at all. They understand English but were trying to take the chance that we don’t complain. They managed to change the bed to bigger one however still we paid for full size family triple room which is more expensive. Very disappointed!  3. We hope that the hotel management can contact us for follow up . It has been really bad…  4. We asked for extra blanket as one blanket for two persons on twin bed is not so comfortable, but the cleaning lady said cannot and refused to give.  Sigh!  More things can be done to improve the experience.

"The hotel's design and layout are quite standard. The staff are very friendly and happy to assist with customers' needs, always with a smile. Hot water is available, but it's very inconsistent."

Like always it depends what you want: location was quite good, just one side street, you had to go through, was a bit dirty - soke garbage. After passing that you are in the middle of the city and can reach everything quiet fast. Staff was nice, I checked one room first, which had windows you could not open, so I could choose another. That was quite big, clean, bed was good, breakfast was poor. I stayed 2 days and it was fine for me as a single person.