Hotel Grand Saigon

A Disappointing Experience at This Hotel – Misrepresentation & Poor Service Staying at this hotel turned out to be a frustrating experience, with misleading marketing, hidden charges, and subpar service overshadowing its supposed five-star status. Here’s why: Misleading Listings & Hidden Fees • Deceptive Photography: The feature photo on their website and Trip.com might once have been theirs, but it now belongs to Da Vinci Dining Lounge, a completely separate entity. • Sauna Charges Misrepresented: Their Trip.com listing displays the sauna as a standalone facility, but it's actually part of the spa—and unlike parking and spa fees, the sauna charges aren't disclosed upfront. Guests must pay per visit! • Happy Hour Pricing Gimmick: Spa signage advertises a 30-50% Happy Hour discount, but this misleading offer only applies to customers making a hefty VND 10 million+ prepayment. Irritating Room Features • Persistent Advertisements: Every single time you enter the room, the TV switches on automatically, playing the hotel's promotional content. Across a 4-day stay, this meant dealing with 25+ unwanted interruptions! • Tiny Shower Cubicle & Weak Water Pressure: The shower is far too small, with separate hot and cold mixers, making it unnecessarily difficult to get a comfortable temperature. Unimpressive Dining Experience • Poorly Managed Vegetarian Options: While breakfast includes a vegetarian section, some vegan/vegetarian dishes are placed next to bacon, improperly labeled, and even share serving utensils with meat! • Cold & Outsourced Bread: The Banh Mi and other bread items are served cold—hence the oven next to them for reheating! Even the pizza was nothing more than a frozen ready-to-heat base topped with fresh tomato slices. • Odd Breakfast Selections: Some breakfast items feel completely out of place—like spaghetti, which is better suited for lunch or dinner. Bathroom & Maintenance Issues • Dim Bathroom Lighting & No Vanity Mirror: Shaving or grooming is difficult with the poor lighting, and the missing vanity mirror doesn't help either. • Faulty Toilet Spray & Substandard Repair: The toilet jet spray wasn't functioning properly. While maintenance fixed it promptly, they left without cleaning up, forcing us to handle the post-repair mess ourselves. Disappointing Room Assignment • False Luxury Claims: At check-in, the receptionist assured us we had the highest-category room (excluding suites), only to find disappointing views from all three windows. The wing was labeled "Luxury" on the key cover, making us wonder how much worse things might be in their "Antique" wing! Customer Service & Complaint Handling Despite sending multiple complaints and emails across eight addresses, the only response received was a generic, misspelled promise about forwarding concerns to the appropriate department: ＞ “All those information have been taken carefully note and put forwarded to our related department to weather it and avoid similar occurences in the furture.” (Yes, the typos are theirs!) A Few Positives • Beautiful rooftop restaurant views • Helpful reception staff • Dedicated vegetarian section at breakfast Final Verdict This hotel might tick the necessary legal checkboxes for a five-star classification—room dimensions, specific amenities—but in terms of service quality, guest experience, and management, it falls short. A realistic rating would barely reach three stars. If they truly value their reputation, they should respond with real solutions—corrective actions and preventive measures, rather than vague reassurances. Would I return? Absolutely not - the place is surrounded by literally next-door 5 star properties - on all sides - Majestic, Riverie, Hilton, Renaissance, Sheraton are all much closer than they appear to be on Map.

Very friendly and amazing staff. I LOVE THE WHOLE HOTEL amenities 😍😍😍😍😍

Very good and clean hotel. I had a room on the back side of the building, and it was very quiet for sleeping. Breakfast was very good and a large selection for all nationalities