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Verifierade recensioner
Läge och interiör3.9
Bekvämligheter3.5
Service3.7
Renlighet3.7
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Alla recensioner(135)
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Utmärkt vistelse!(8)
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Negativa recensioner(10)
Anonym användare
Fyrbäddsfamiljerum
Bodde på okt. 2024
Familj
4 recension
3.2/5
Publicerades 17 nov. 2024
The hotel was still under renovation so the gym wasn’t available. But they gave us free hotel breakfast as compensation which was good. Room was big and spacious. Not bad for its price
Översätt
Jakysadventures
Bodde på mars 2024
Ensamresenärer
22 recension
4.7/5
Otroligt
Publicerades 18 apr. 2024
Hotel with different rooms type for an insane low price.
Beautiful swimming pool with view, restaurant and bar on the rooftop.
The staff are friendly and extremely helpful.
Översätt
Svar från boendet: Dear Mr/Ms, JakysadventuresThank you for choosing The Arrivals Hotel for your recent stay! We are absolutely thrilled to receive your wonderful review. Your kind words about our and the overall experience mean a lot to our team. Providing exceptional hospitality is at the core of our mission, and we are delighted to know that we succeeded in making your stay memorable.We hope to welcome you back soon, and please feel free to reach out to us if there's anything we can do to make your next stay even better.Warm regards,The Arrivals Hotel
Aza_Tccc
Bodde på dec. 2023
Ensamresenärer
46 recension
4.2/5
Mycket bra
Publicerades 1 feb. 2024
It was a nice experience. I'm definitely booking it again. The location is good, close to the walking street, but far enough to be quiet. There's a laundry spot around the corner. And the pool was a nice addition.
Some towels had permanent stains though.
Översätt
Svar från boendet: Dear Mr/Ms. Aza_TcccThank you for taking the time to share your experience with us. We truly value your feedback and are sorry to hear that your stay did not meet all your expectations. Your comments about towels had stains have been duly noted, and we assure you that we will work diligently to improve in those areas.We hope you'll give us another chance in the future to show you the improvements we've made. Please don't hesitate to contact us directly if you would like to discuss your experience further or if there's anything we can do to make it right.Sincerely,The Arrivals Hotel
LINUSLIM47
Lägenhet med 2 sovrum
Bodde på dec. 2023
Res med vänner
10 recension
3.2/5
Publicerades 10 jan. 2024
Booked this room with friends and the toilet window and curtain were see through, hence making it inconvenient to use the toilet with friends of different genders. We informed the hotel staff and they were very accommodative by handling the matter promptly. Location was convenient and accessible to tourist landmarks such as Ben Thanh Market. The rooftop bar view was super pretty and the food ware great.
Översätt
Svar från boendet: Dear Mr/Ms,We extend our heartfelt appreciation for your gracious review. Your kind words are a testament to the dedication and hard work of our team. We are truly humbled by your positive feedback and are committed to maintaining the highest standards of service. It was an honor to have you as our guest, and we eagerly await the opportunity to welcome you back for another exceptional stay.Sincerely,The Arrivals Hotel
Gästanvändare
Superior-trebäddsrum
Bodde på nov. 2023
Res med vänner
1 recension
4.7/5
Otroligt
Publicerades 16 dec. 2023
The location was perfect for what we wanted close to markets and shops and the view from our room was just beautiful. The customer service was amazing, especially the doorman who always greeted us with a smile and was happy to help us find whatever we needed. The pool was nice and quiet and was especially beautiful at night with the lights. Overall we loved it
Översätt
Svar från boendet: Dear Mr/Ms. We extend our heartfelt appreciation for your gracious review. Your kind words are a testament to the dedication and hard work of our team. We are truly humbled by your positive feedback and are committed to maintaining the highest standards of service. It was an honor to have you as our guest, and we eagerly await the opportunity to welcome you back for another exceptional stay.Sincerely,The Arrivals Hotel
Jinesh
Bodde på apr. 2024
Ensamresenärer
2 recension
1.7/5
Publicerades 17 maj 2024
The customer service was very bad, they charge you for laundary even though it was smelly and dirty. Make sure to make up the bad and ensure it doesn’t get dirty, not even little bit.
Översätt
Svar från boendet: Dear Mr/Ms. Jinesh,Thank you for sharing your honest feedback with us. We sincerely apologize for any shortcomings you experienced during your stay. Your concerns are essential to us, and we assure you that we are actively addressing them to enhance our services. If there's anything more you'd like to share or if there's any way we can assist you further, please do not hesitate to reach out. We value your input and hope for the chance to regain your trust in us.Warm regards,The Arrivals Hotel
Gästanvändare
Bodde på apr. 2024
Ensamresenärer
14 recension
3.7/5
Publicerades 4 juli 2024
Location was very good for the airport. Last minute booking as a result of a flight mix up. Cheap & plenty of convenience stores nearby
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Eagle Ugo
Bodde på apr. 2024
Ensamresenärer
4 recension
2.0/5
Publicerades 23 maj 2024
I couldn’t go, but the hotel refused to refund. That’s is very unfair and it speaks to the tune that hotel is desperate and probably doesn’t get customers
Översätt
Svar från boendet: Dear Mr/Ms. Eagle UgoWe are deeply sorry to learn about the challenges you encountered during your stay. Please accept our sincerest apologies for any inconveniences caused. We take your feedback seriously and are committed to addressing the issues you've raised with utmost urgency. Rest assured, we will be making the necessary improvements to ensure a much better experience for our future guests. We would appreciate another opportunity to host you and demonstrate the true level of service we aim to provide.Kind regards,The Arrivals Hotel
Gästanvändare
Bodde på sep. 2023
Ensamresenärer
1 recension
3.7/5
Publicerades 28 okt. 2023
Staff were super friendly and accommodating upon arrival, carried my (super heavy) bags in for me, was shown around the capsule floor, locker, bathrooms, how the capsule works, etc.
capsule was a super cool experience - cosy and the most comfortable bed I’ve had the whole 2 weeks I’ve been in Vietnam. Pool is open til 10pm which is later than others I’ve stayed at, which is good. We tried to sneak a midnight swim but we got kicked out of the pool which was a bummer but the staff were really good about it and got us towels😆 security guard out the front is so lovely and always greets you as you come and go.
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Gästanvändare
Fyrbäddsfamiljerum
Bodde på mars 2024
Res med vänner
3 recension
4.2/5
Mycket bra
Publicerades 11 apr. 2024
Staff was really nice, upgraded our rooms when they realized they overbooked what we reserved. Bar and pool were very convenient and cute! The bathroom in my room was kind of weird, the tub was not installed properly and there was no shower curtain so the bathroom got wet every time I showered. One of my friend had ants in her bed. It was a good hotel for the price and location though. 10 mins walk from the walking street and not too far from the market either
Översätt
Svar från boendet: Dear Mr/Ms, Thank you for choosing The Arrivals Hotel for your recent stay! We are absolutely thrilled to receive your wonderful review. Your kind words about our and the overall experience mean a lot to our team. Providing exceptional hospitality is at the core of our mission, and we are delighted to know that we succeeded in making your stay memorable. We hope to welcome you back soon, and please feel free to reach out to us if there's anything we can do to make your next stay even better. Warm regards, The Arrivals Hotel
tsinka
Superior-dubbelrum
Bodde på mars 2024
Res med vänner
3 recension
2.5/5
Publicerades 19 apr. 2024
The basic room is a studio apartment. The gym does not have air conditioning. The staff are very unfriendly. The view from the roof top bar is good but the food and service is lacking.
Översätt
Svar från boendet: Dear Mr/Ms. We are deeply sorry to learn about the challenges you encountered during your stay. Please accept our sincerest apologies for any inconveniences caused. We take your feedback seriously and are committed to addressing the issues you've raised with utmost urgency. Rest assured, we will be making the necessary improvements to ensure a much better experience for our future guests. We would appreciate another opportunity to host you and demonstrate the true level of service we aim to provide. Kind regards, The Arrivals Hotel
Amelia KC
Bodde på juni 2023
Res med vänner
9 recension
4.5/5
Utmärkt
Publicerades 25 juli 2023
The hotel was nice, however, not what we expected. We stayed in a space pod style thing. This is not what we anticipated but we were only there for 1 night and exhausted so just got on with it. The hotel was nice, just an unusual set up and unlike anything we’d seen before.
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Tan
Superior-dubbelrum
Bodde på nov. 2023
Par
3 recension
4.0/5
Mycket bra
Publicerades 2 jan. 2024
The staff was helping and friednly, our request were fufilled. The room was clean and well kept👍🏻
Översätt
Svar från boendet: Dear Mr/Ms. TanWe extend our heartfelt appreciation for your gracious review. Your kind words are a testament to the dedication and hard work of our team. We are truly humbled by your positive feedback and are committed to maintaining the highest standards of service. It was an honor to have you as our guest, and we eagerly await the opportunity to welcome you back for another exceptional stay.Sincerely,The Arrivals Hotel
Gästanvändare
Bodde på apr. 2024
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 6 maj 2024
The room is good. The staffs are so nice.
Översätt
Svar från boendet: Dear Mr/Ms,Thank you for choosing The Arrivals Hotel for your recent stay! We are absolutely thrilled to receive your wonderful review. Your kind words about our and the overall experience mean a lot to our team. Providing exceptional hospitality is at the core of our mission, and we are delighted to know that we succeeded in making your stay memorable.We hope to welcome you back soon, and please feel free to reach out to us if there's anything we can do to make your next stay even better.Warm regards,The Arrivals Hotel
Amit
Superior-trebäddsrum
Bodde på jan. 2024
Res med vänner
1 recension
4.0/5
Mycket bra
Publicerades 15 mars 2024
Decent Hotel with average prices
Översätt
Svar från boendet: Dear Mr/Ms. AmitWe extend our heartfelt appreciation for your gracious review. Your kind words are a testament to the dedication and hard work of our team. We are truly humbled by your positive feedback and are committed to maintaining the highest standards of service. It was an honor to have you as our guest, and we eagerly await the opportunity to welcome you back for another exceptional stay.Sincerely,The Arrivals Hotel