Unembeza Boutique Lodge & Spa

非常的安靜，房間非常大，早餐不錯。沒租到車，接送機貴了

We had the most amazing time here, it’s a quiet hideaway and we immediately felt like family, the service was great , the food was okay, chef definitely needs some more training but overall extremely satisfied. They helped with everything we needed, massage was wonderful to!

The complex and the villas/suites are really beautiful and impeccable, with a harmonious interior and attractive design. Unfortunately, communication leaves a lot to be desired. On several occasions we either received no access code for the gate or received an incorrect one, which was very annoying. The general information culture was also unfortunately unsatisfactory. Our first breakfast was in the neighboring lodge, which we were not informed about. Since we needed a few minutes for the detour, we hardly had time to enjoy breakfast. An employee assured us that she would be there in the morning to give us the necessary information and codes - unfortunately she was not there and we were again left without anyone to contact. There were other deficiencies: There were no towels in the room, the WiFi code was also missing and no one was available to clarify these things. In the hope of improvement, I sent the lodge a detailed feedback email, but did not even receive a response. This lack of feedback reflects the inadequate communication and information structure, which unfortunately greatly tarnished the overall impression.